Supplier Support Coordinator

About the role

The Supplier Support Coordinator at Hallford Travels will take ownership of partner coordination within personalized leisure vacations, cruises, all-inclusive stays, itineraries, suppliers, and traveler support. The role focuses on supplier support coordination within leisure travel operations to surface incomplete information before it becomes downstream rework.

Success is measured by ensuring partner coordination is accurate enough for others to act on, with unresolved items documented rather than guessed.

Working Strengths

• Use Relationship Management and Marketplace Operations confidently in supplier support coordination.
• Apply Partner Onboarding without losing track of exceptions, owners, or deadlines.
• Document Contract Support decisions clearly so another teammate can follow the reasoning.
• Use sound judgment around Escalation Management, especially when escalation is required instead of assumption.

Operational Focus

• Coordinate the workflow by helping the team document commitments and response deadlines.
• Review the workflow by routing partner issues to the right internal owner.
• Maintain the workflow by keeping product and service details aligned with confirmed information.
• Track the workflow by maintaining current supplier or partner information.
• Own the workflow by following up on open service and inventory questions.

Role Details

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.