Jobs · Legal · Tennessee

Supervisory Veterans Service Representative (VSR) (Assistant Coach).

Veterans Benefits Administration · Nashville, TN · 3 wk ago
LegalFull-time
We need to output HTML fragment with sections: Duties (maybe heading "Responsibilities" or "Duties"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly. We have duties list: bullet points (though they are sentences separated by periods). We'll put them in
  • . We have Work Schedule: Full time, Monday through Friday 8:00 am - 4:30 pm Compressed/Flexible: NotAvailable Telework: This position is eligible for situational (ad hoc) telework only... etc. We need to include Schedule section only if posting actually states them. It does state Work Schedule and telework details. So we can have a Schedule section with that info. Also Benefits? Not explicitly listed; there is mention of benefits package later but not specific. The instruction: never create Benefits section unless posting actually states them. It mentions "A career with the U.S. government provides employees with a comprehensive benefits package." That's generic, not specific benefits. Probably not enough to create Benefits section. So we skip Benefits. Pay: Not mentioned. So skip. Qualifications: we have many details: time-in-grade, minimum qualifications, experience, education, volunteer, physical requirements. We'll put under Qualifications heading. Requirements: maybe Conditions of employment (probation, citizenship, selective service, background investigation, etc.) Could be under Requirements heading. The instruction: use headings like Requirements, Qualifications. We have both. We'll separate: Requirements (conditions of employment) and Qualifications (specialized experience, etc.). Also there is "Additional information" about CTAP, placement policy, etc. Might be extra but could be omitted if not fitting headings. But we need to preserve ALL substantive information; we cannot drop substantive info. However we can incorporate into appropriate sections or maybe a generic "Additional Information" but not in allowed headings list. The allowed headings list is examples, not exhaustive? It says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings where appropriate. Could also add other headings if needed? Probably better to stick to those. We can place extra info under "Requirements" or "Qualifications" as appropriate. Let's parse sections: - Duties: list of duties. - Work Schedule: schedule and telework details. - Conditions of employment: probationary period, citizenship, selective service, background investigation, online onboarding, ID requirements (REAL ID). That's Requirements. - Qualifications: time-in-grade, minimum qualifications, experience, education, volunteer, physical requirements. - Additional info: CTAP, placement policy, veterans, fair chance act, benefits package, reasonable accommodation, etc. Some of this could go under "Requirements" (like reasonable accommodation) or "Qualifications"? Benefits package mention could go under Benefits but it's generic. However we could still create a Benefits section with that statement? The instruction: never create Benefits section unless posting actually states them. It does state "A career with the U.S. government provides employees with a comprehensive benefits package." That's a statement about benefits, albeit vague. Might be enough to include a Benefits section with that sentence. But also later: "Contact the hiring agency for more information on the specific benefits offered." That's still generic. I'd argue we can include a Benefits section with that generic statement. However the instruction says prefer a few substantive sections over many thin ones. This is thin. Might be better to omit Benefits section to avoid thin section. But we must preserve ALL substantive information; omitting that sentence would lose info. Could we incorporate that sentence into another section, like "About the role"? Not in list but we could use "About the role" heading. The examples include About the role. We could put generic benefit statement there. But we already have duties, schedule, requirements, qualifications. Could add an "About the role" section that includes the benefit statement and maybe other generic statements (CTAP, placement policy, veterans, fair chance act, reasonable accommodation). That would preserve info while not creating many thin sections. Thus sections: About the role (h3), Responsibilities (h3), Requirements (h3), Qualifications (h3), Schedule (h3). That's five sections. Now we need to extract content. Responsibilities: list of duties. Let's copy duties sentences: "Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis." "Ensures that the team's quality and timeliness of service meets performance indicator goals." "Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes." "Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns." "Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation." "Monitor leave balances, approve/deny leave, and certify timecards." "Run production and workload reports." "Communicate with senior management." We'll put each as
  • . Schedule: "Work Schedule: Full time, Monday through Friday 8:00 am - 4:30 pm Compressed/Flexible: NotAvailable Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position." We can format as paragraph. Requirements (conditions of employment): - "As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest." - "Additional Conditions Of Employment Are As Follows You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment." We need to preserve all info; we can combine into paragraphs. Qualifications: - "To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 09/29/2026." - "TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade." - "MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below: GS-12 Grade Level Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments would have required interpretation of the full range of C&P laws and regulations, to include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS or DRO. Examples of specialized experience would typically include, but are not limited to: Quality assurance or auditor functions related to claims processing and benefit determination. Adjudication and authorization of compensation, pension, and claims. Determination to reconsider claims appeal cases and preparation/presentation of such cases" - "Education: There is no education substitution for the GS-12 grade level." - "Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience." - "Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week." - "Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items." - Also there is a line: "For more information on these qualification standards, please visit the United States Office of Personnel Management's website at" (cut off). We'll include that sentence as is. About the role: we need to include generic statements: "A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding." Also CTAP, placement policy, veterans, fair chance act, reasonable accommodation, etc. Let's gather all remaining paragraphs after Qualifications section: From the text after "Physical Requirements:" there is: "For more information on these qualification standards, please visit the United States Office of Personnel Management's website at" Then blank line then: "Additional information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at" Then: "Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies." Then: "Veterans and Transitioning Service Members: Please visit the Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), For more information on the "Who may apply" eligibility requirements, please refer to the" Then: "Candidates should be committed to improving the efficiency of the Federal government, passionate

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