Supervisory Veterans Service Representative (Assistant Coach).

GS-12 Supervisory Veterans Service Representative (Assistant Coach) position.

Responsibilities

• Performs the duties of the Team Coach in their absence and shares in those responsibilities on a daily basis.
• Ensures the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules, and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitors leave balances, approves/denies leave, and certifies timecards.
• Runs production and workload reports.
• Communicates with senior management.
• Performs quality assurance or auditor functions related to claims processing and benefit determination.
• Adjudicates and authorizes compensation, pension, and claims.
• Determines reconsideration of claims appeal cases and prepares/presents such cases.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to a background/security investigation.
• May be required to serve a probationary or trial period.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized for employment.
• As a condition of employment, you may be required to serve a 1-year probationary period or trial period during which your fitness and whether your continued employment advances the public interest will be evaluated.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/05/2026.

• Time-in-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position, you must have served 52 weeks at the GS-11. If you are a current VBA employee requesting a reassignment or change to lower grade, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least GS-12.
• Specialized Experience: Specialized Experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. These assignments require interpretation of the full range of C&P laws and regulations, including precedent opinions of the Court of Appeals for Veterans Claims and authoritative opinions of the General Counsel. Experience may have been gained as a VSR Authorizer, RVSR, AQRS, or DRO.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
• Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis.

Schedule

• Work Schedule: Monday - Friday, 8:00 am - 4:30 pm.
• Compressed/Flexible: Compressed schedule may be an option with approval from the division chief and agency policy.
• Telework: Eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
• This is not a virtual position.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career very rewarding.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.