Supervisory Veterans Service Representative (Assistant Coach).

About the role

The Supervisory Veterans Service Representative (Assistant Coach) is an integral part of VSC, BEST, or PMC supervisory team. Typical duties include, but are not limited to:

Responsibilities

• Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis.
• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns.
• Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation.
• Monitor leave balances, approve/deny leave, and certify timecards.
• Run production and workload reports.
• Communicate with senior management.

Requirements

Conditions of employment:

• A 1-year probationary period or trial period during which fitness and advancement of the public interest will be evaluated.
• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Background/security investigation.
• Completion of a pre-employment onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's compensation and pension (C&P) benefits programs. Examples of specialized experience would typically include, but are not limited to: quality assurance or auditor functions related to claims processing and benefit determination; adjudication and authorization of compensation, pension, and claims; providing determination to reconsider claims appeal cases; and preparing presentations to reconsider claims appeal cases.

Pay

Pay: The pay for this position is commensurate with experience and qualifications.

Schedule

Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM. TELEWORK ELIGIBLE: Not Authorized Virtual: This IS NOT a virtual position.

Benefits

Additional information: The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy.

Additional Conditions of Employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Background/security investigation.
• Completion of a pre-employment onboarding process.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

Education

There is no educational substitution at this grade level.