Supervisory Veterans Service Representative (AVSCM).

About the role

This position serves as a Supervisory Veterans Service Representative (AVSCM) responsible for planning, organizing, coordinating, directing, and controlling the work of the Division. The role involves revising and developing work methods, ensuring proficient resource utilization, and establishing policies and procedures within the Division.

Responsibilities

• Plan, organize, coordinate, direct, and control the work of the Division.
• Revise and develop work methods to support division priorities.
• Ensure proficient resource utilization and quality of work performed and services rendered.
• Write and establish policies and procedures within the Division.
• Maintain the highest technical and professional authority to make final decisions on difficult or critical claims that commit the Federal Government to unusual liability.
• Forecast short- and long-range workloads of the division to plan for, budget, and provide adequate funds, staffing, space, equipment, and supplies.
• Review written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
• Serve as a technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
• Establish and build relationships with stakeholders to exchange or distribute information regarding agency programs or policies.

Requirements

Applicants must meet all requirements by the closing date of this announcement (09/04/2026).

Minimum Qualification Requirements

Specialized experience must be gained at the GS-13 level and is defined as:

• Comprehensive knowledge of veterans benefits programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing.
• Supervised, managed, or served as a project lead to accomplish performance and project goals.
• Possesses knowledge of employee relations (e.g., performance or conduct-based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

Conditions of employment

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selected applicants will be required to complete an online onboarding process.
• You may be required to serve a 1-year supervisory probationary period for this position.

Physical Requirements

The regular and recurring work of the position is primarily sedentary. Some walking, bending, stooping, and carrying of light materials may be necessary. Occasional use of an automobile and public transportation may be required to attend conferences and meetings. No special physical exertion is required.