Supervisory Veterans Service Representative (AVSCM).

About the role

The incumbent plans, organizes, coordinates, directs, and controls the work of the division. The position directs staffing, placement, assignment, and training of division personnel to manage workflow and productivity, and exercises authority for the full range of the division’s personnel actions.

Responsibilities

• Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.
• Ensures proficient resource utilization and quality of work performed and services rendered; writes and establishes policies and procedures within the division.
• Maintains the highest technical and professional authority to make final decisions on the most difficult or critical types of claims that commit the Federal Government to unusual liability.
• Forecasts short- and long-range workload to ensure adequate funds, staffing, space, equipment, and supplies are planned for, budgeted, and provided.
• Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.
• Serves as technical advisor to the Regional Office Director for the administration of Compensation and Pension programs.
• Establishes and maintains effective relationships with various civic and Veteran organizations.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity policy and goals.
• Reviews the most complex cases prior to final claims determination.

Requirements

U.S. Citizenship is required. Selective Service Registration is required for males born after 12/31/1959.

Qualifications

Applicants must meet all requirements by the closing date of the announcement (08/31/2026).

GS-13 Grade Level

Applicants must have one year of specialized experience equivalent to at least the GS-12 level. Specialized experience includes:

• Comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans’ compensation and pension benefits to provide guidance and direction on claims and appeals processing.
• Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct-based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

Time-in-grade requirement: Current Federal employees must have served 52 weeks at the GS-12 level. If you are a current VBA employee requesting reassignment or a change to a lower grade, you must currently hold a GS-13 (or higher) with a promotion potential of at least GS-13.

Conditions of employment

As a condition of employment, you may be required to serve a 1-year probationary period. Upon completion, your employment will be terminated unless you receive written certification that your continued employment advances the public interest.