Supervisory Veterans Service Representative (AVSCM).

About the Role

The AVSCM co-manages broad-based and multi-faceted programs under their assigned jurisdiction within the Veterans Service Center, which includes administration, technical, and clerical staff members ranging in grades from GS-5 through GS-13.

Responsibilities

• Revises and develops work methods to support division priorities.
• Supervises the administration of work involving the development, examination, adjustment, reconsideration, or authorization of the settlement of claims filed by veterans, their dependents, and beneficiaries.
• Assists claimants in the preparation of claims, appeals, or other documents.
• Provides technical guidance and direction in compensation and pension authorization, rating board benefits information, work-study, and other activities related to veterans' benefits programs, including outreach services to various consumer groups.
• Assists in the oversight of these programs, monitoring their timelines and comprehensive quality of workload.
• Personally reviews and advises on the most difficult, complex, and precedented cases, including fraud, admissibility of evidence, conflict of laws, findings of fact of death after unexplained absence or non-recovery of body, and contested claims involving insurance payments.
• Approves cases involving clear and unmistakable error in which large sums of money may be involved, develops points of issues in appeals, procures additional evidence, prepares appeals, and conducts personal hearings prior to certification to the Board of Veterans' Appeals.
• Provides leadership and direction to the Division and coordinates its activities with other divisions within the assigned Regional Office.
• Collaborates with station management and other Division Chiefs in deciding on and/or coordinating work-related changes affecting other divisions or units within the Division.
• Keeps station management informed of new concepts, internal Division changes, national changes affecting the programs, and any proposed changes involving Division or program policies.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• May be required to serve a probationary or trial period.
• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• As a condition of employment, you will be required to serve a 1-year probationary period or trial during which your fitness and whether your continued employment advances the public interest will be evaluated.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/24/2026.

• Time-in-Grade Requirement: For a GS-13 position, you must have served 52 weeks at the GS-12 level. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least GS-13.
• Minimum Qualification Requirement: You may qualify based on your experience as described below:
  • GS-13 Grade Level Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as comprehensive knowledge of veteran benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct-based actions) and/or labor relations (e.g., grievance process or negotiations) practices.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
• Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume, you must specify the average hours worked per week.

Physical Requirements

The position is primarily in an office setting. This work normally involves mental rather than physical exertion. Some travel may be necessary on occasion for training, meetings, or customer interactions.

Schedule

• Work Schedule: Full time, Monday - Friday, 8:00 am - 4:30 pm.
• Compressed/Flexible: Not available.
• Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
• Virtual: This is not a virtual position.