Supervisory Veterans Service Representative (AVSCM).

About the role

The incumbent plans, organizes, coordinates, directs, and controls the work of the division. This position directs staffing, placement, assignment, and training of division personnel to manage workflow and productivity, and directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries. The incumbent exercises final authority for the full range of the division’s personnel actions in the absence of the Veterans Service Center Manager.

Responsibilities

• Ensures proficient resource utilization and quality of work performed and services rendered; writes and establishes policies and procedures within the division.
• Maintains the highest technical and professional authority to make final decisions on the most difficult or critical types of claims that commit the Federal Government to unusual liability.
• Forecasts short- and long-range workload of the division to ensure adequate funds, staffing, space, equipment, and supplies are planned for, budgeted, and provided.
• Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.
• Serves as technical advisor to the Veterans Service Center Manager and Regional Office Director for the administration of Compensation and Pension programs.
• Establishes and maintains effective relationships with various civic and Veteran organizations.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy and goals.
• Reviews the most complex cases prior to final claims determination.

Requirements

• Must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• May be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of the announcement (08/31/2026).

GS-13 Grade Level

Specialized Experience

One year of specialized experience equivalent to the GS-12 level or higher. Specialized experience is defined as:

• Comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans’ compensation and pension benefits to provide authoritative guidance and direction on claims and appeals processing.
• Supervised, managed, or served as a project lead to accomplish performance and project goals.
• Possesses knowledge and/or practical application of employee relations (e.g., performance or conduct-based actions) and labor relations (e.g., grievance process or negotiations) practices.

Conditions of employment

• As a condition of employment, you may be required to serve a 1-year supervisory probationary period during which fitness and continued employment will be evaluated.
• Effective May 7, 2025, REAL ID-compliant driver’s licenses or state-issued identification cards are required for employment.