Supervisory Veterans Service Representative (AVSCM).

About the role

Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability. Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided. Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies. Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions. Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances. Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.

Responsibilities

• Maintains the highest technical and professional authority to make decisions in the most difficult or critical claims.
• Forecasts short- and long-range workload to ensure adequate planning for funds, staffing, space, equipment, and supplies.
• Establishes and builds relationships with stakeholders to exchange or distribute information on agency programs or policies.
• Collaborates with station management and Division Chiefs on work-related changes affecting other units or divisions.
• Consults with supervisors and union representatives to resolve employee performance issues, complaints, or grievances.
• Ensures equal opportunities for all division employees and supports EEO policy/goals.
• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.

Requirements

• Must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• May be required to serve a 1-year probationary period.
• Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement (09/02/2026).

GS-14 Grade Level Specialized Experience: One year (52 weeks) of specialized experience equivalent to at least the GS-13 level, including:

• Managing or supervising a workforce to meet organizational production goals.
• Applying Federal, State, and Local laws, regulations, and judicial determinations related to veterans benefits programs (compensation and pension).
• Providing leadership and direction to subordinate supervisors or team leads.
• Communicating orally and in writing with stakeholders, senior management, and/or Congressional inquiries on program operations or policy matters.
• Analyzing operational or workload data to make recommendations affecting division performance.

Time-in-Grade Requirement: Current Federal GS employees must have served 52 weeks at the GS-13 level.

Work Schedule

• Full time, 8:00 am – 4:30 pm, Monday through Friday.
• Hours may be determined by the hiring office.
• Compressed/flexible hours may be determined by the hiring office.
• Telework is eligible for situational (ad hoc) telework only; the selectee must report to the official duty station each scheduled workday. Routine or recurring telework is not authorized.
• This is not a remote/virtual position.