SUPERVISORY SALES ASSOCIATE, FULL-TIME/RTC MINI MART

About the Role

As a Supervisory Sales Associate, you will be the face of our company to both associates and customers, highlighting our brand and image while contributing to our reputation as a company that values its customers and their opinions. You will assist customers, help them recognize the need for our products and services, and lead a team of associates to ensure a positive and productive work environment. Through continuous learning, you will stay current on the products we sell and articulate our purpose in an educational, insightful, and professional manner.

Responsibilities

• Customer Service
  • Proactively engage and connect with customers by asking questions and listening to their needs.
  • Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and the STAR card.
  • Provide premier customer service and build positive, inclusive, and respectful relationships.
  • Take accountability for your own actions and outcomes.
• Organization & Sales
  • Maintain store appearance and ensure a clean, organized environment.
  • Cross-sell products and know the store layout.
  • Make product suggestions based on customer needs, trends, and current promotions.
  • Upsell products and stay updated on the latest trends and product features.
  • Use a Point-of-Sale system to process transactions, including cash, discounts, gift cards, credit/debit cards, and accurate change.
  • Complete paperwork, reports, and reconciliation tasks.
• Inventory
  • Manage merchandise, complete inventory processes, and ensure accurate ticketing and check-in.
  • Participate in periodic inventories and maintain security of cash, fixed assets, and merchandise.
  • Provide direction on assignments, prioritize tasks, and manage inventory effectively.
• Supervisory Duties
  • Provide effective leadership, direction, and training to associates.
  • Set a positive example, offer timely and professional coaching and feedback.
  • Assign work, train sales associates, and provide performance input to the Department Manager.
  • May open/close the location.
• Dependability
  • Adhere to assigned work schedule and complete work assignments accurately.
• Product Knowledge
  • Maintain a moderate level of knowledge about products and merchandise.
  • Provide training and documentation to sales associates on product features.
• Perform other duties as assigned.

Requirements

• 1-2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
• Communication Skills
  • Strong interpersonal and communication skills.
  • Ability to read, write, and interpret instructional documents (e.g., safety rules, operating instructions, procedure manuals).
  • Effectively communicate with customers, peers, and management.
  • Proper telephone etiquette.
• Mathematical Skills
  • Basic math functions (addition, subtraction, multiplication, division).
  • Ability to use a calculator, calculate percentages and ratios, and make change in American currency.
• Reasoning Ability
  • Ability to multi-task while remaining attentive to customers and flexible to business needs.
  • Work as part of a team and take initiative independent of direct supervision.
  • Defuse escalated exchanges and create win-win situations.

Schedule

Full-Time (35+ hours per week).

Primary Location: United States-Illinois-Great Lakes