(NSA NW ANNEX) SUPERVISORY SALES ASSOCIATE - MINI MART

Duties And Responsibilities

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
• Maintaining store appearance.
• Sales
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork/reports and reconciliation.
• Inventory
• Be the keeper of merchandise; complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
• May participate in periodic inventories.
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Supervisory Requirements
• Provides effective leadership; demonstrates ability to direct, train and motivate associates; sets a positive example.
• Responsible for providing coaching and feedback, timely and professionally.
• Provide direction work assignments, training to sales associates, provide input to Department Manager on associate performance.
• May open close locations.

Qualifications

• Product Knowledge
• Moderate level of knowledge of products/merchandise.
• Provide training documentation to sales associates on product features.
• Experience
• Experience 1-2 years of Retail or relevant work experience required.
• 1 year of lead or supervisory experience preferred.
• Communication Skills
• Strong interpersonal and communication skills.
• Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively communicate with customers, peers and management.
• Ability to communicate on the telephone with proper etiquette.
• Mathematical Skills
• Basic math functions such as addition, subtraction, multiplication and division.
• Ability to use a calculator and calculate percentages and ratios.
• Must be able to make change in American monetary units.
• Reasoning Ability
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team, and take initiative independent of direct supervision.
• Ability to defuse escalated exchanges and create win win situation.
• PHYSICAL DEMANDS/WORK ENVIRONMENT
• This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours.
• May occasionally involve stooping, kneeling, crouching and climbing ladders.
• Work typically performed indoors but may be assigned outdoors depending upon location.
• Other Skills
• Enthusiastic, friendly and energetic with a desire to provide outstanding service.
• WORK HOURS
• Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.

Additional Information

Primary Location: United States-Virginia-Chesapeake

Organization: Northwest Fleet/Gas

Schedule: Full-Time (35 + hours)

Unposting Date: Jul 17, 2026, 10:59:00 PM