SUPERVISORY SALES ASSOCIATE - NORTH ISLAND TOUCH & GO MINI MART, FULL TIME (35-40 HOURS)

About the Role

As a Supervisory Sales Associate, you will be the face of our company to both associates and customers, highlighting our brand and image while contributing to our reputation as a company that values its customers and their opinions. You will assist customers, help them recognize the need for our products and services, and lead a team of associates in a positive and productive work environment. Through continuous learning, you will stay current on the products we sell and articulate our purpose in an educational, insightful, and professional manner.

Responsibilities

• Customer Service
  • Proactively engage and connect with customers by asking questions and listening to their needs.
  • Direct customers to merchandise, inform them about upcoming events, promotions, mobile offers, and the STAR card.
  • Provide premier customer service, build positive and inclusive relationships, and take accountability for your actions and outcomes.
• Organization
  • Maintain store appearance.
• Sales
  • Cross-sell products and know the store layout.
  • Make suggestions to customers on the latest trends and current promotions based on their individual needs.
  • Upsell products, learn product features, and keep up with the latest trends using company tools and technology.
  • Use a Point-of-Sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards.
  • Handle cash, including counting money and returning accurate amounts to customers.
  • Complete various forms of paperwork, reports, and reconciliation.
• Inventory
  • Manage merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed.
  • Participate in periodic inventories.
  • Responsible for the security of cash, fixed assets, and merchandise inventory.
  • Provide direction on assignments, prioritize projects and tasks, and manage merchandise and inventory.
• Dependability
  • Adhere to assigned work schedule and follow through accurately and completely on work assignments.
• Supervisory
  • Provide effective leadership, direct, train, and motivate associates, and set a positive example.
  • Provide coaching and feedback in a timely and professional manner.
  • Assign work, provide training to sales associates, and give input to the Department Manager on associate performance.
  • May open and close locations.
• Perform other duties as assigned.

Requirements

• Product Knowledge
  • Moderate level of knowledge of products and merchandise.
  • Provide training and documentation to sales associates on product features.
• Experience
  • 1-2 years of retail or relevant work experience required.
  • 1 year of lead or supervisory experience preferred.
• Communication Skills
  • Strong interpersonal and communication skills.
  • Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Effectively communicate with customers, peers, and management.
  • Proper telephone etiquette.
• Mathematical Skills
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Ability to use a calculator and calculate percentages and ratios.
  • Ability to make change in American monetary units.
• Reasoning Ability
  • Ability to multi-task while remaining attentive to customers and flexible to the needs of the business.
  • Ability to work as part of a team and take initiative independent of direct supervision.
  • Ability to defuse escalated exchanges and create win-win situations.
• Physical Demands & Work Environment
  • Constant moving, talking, hearing, reaching, and grabbing, with standing for at least two consecutive hours.
  • May occasionally involve stooping, kneeling, crouching, and climbing ladders.
  • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
  • Involves lifting at least 25 lbs. and up to 50 lbs. in some departments.
  • Work typically performed indoors but may be assigned outdoors depending upon location.
• Other Skills
  • Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Qualifications

• General Experience
  • 1 year of responsible experience in clerical, office, or retail sales store work demonstrating the ability to perform satisfactorily in the position to be filled.
• Specialized Experience
  • 1 year of progressively responsible experience in retail sales performing duties relevant to the position.
• Substitution of Education for Experience
  • Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
  • At any level, specialized experience may be substituted for required general experience.
• Candidates must demonstrate in their work experience or training that they possess or have the potential to develop the qualities of successful supervision.

Schedule

Full-Time (35+ hours). Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays. May work across multiple departments based upon business needs.

Benefits

• Paid annual and sick leave.
• Medical and dental insurance.
• Flexible spending account.
• Pension plan.
• 401k savings plan.
• Life insurance.
• Tax-free shopping privileges.

Primary Location: United States-California-San Diego, North Island