Supervisory Mission Support Specialist

About the role

These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in various locations listed in this announcement. The salary range indicated will be adjusted to include locality payment for the selected duty location; General Schedule locality pay tables are available under Salaries & Wages.

Responsibilities

• Evaluate the performance of mission support activities responsible for planning, managing, and/or evaluating all administrative functions (e.g., budget, procurement, human resources, property, fleet, etc.) within the field office.
• Provide guidance to personnel at all levels of complex administrative matters.
• Analyze workflow throughout the organization to identify need for process improvement measures.
• Plan work to be accomplished by subordinates based on capabilities commensurate with mission requirements.
• Coordinate interagency solutions on issues, programs, policies, or processes in relation to the administrative functions of the organization.

Requirements

• Must be a U.S. citizen.
• Must successfully pass a background investigation, which may include a credit check, review of financial issues (delinquency in payment of debts, child support, tax obligations), certain criminal offenses, and illegal use or possession of drugs.
• Males born after December 31, 1959 must be registered with Selective Service or exempt (see sss.gov).
• One-year supervisory probationary period may be required.
• A pre-employment drug test is required.
• If a conditional offer is made, you must complete Optional Form 306, Declaration for Federal Employment, and certify the accuracy of all application information.
• DHS uses e-Verify to confirm eligibility of all newly hired employees to work in the United States.
• All Federal employees must have salary payments made by direct deposit to a financial institution of their choosing.
• Incentives may be authorized contingent upon funds availability.
• If hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
• All qualification requirements must be met by the closing date of the announcement.
• Complete the initial online assessments and USA Hire Assessment, if required.

Qualifications

Specialized Experience (GS-13): You must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service that included performing at least three (3) of the following:

• Supervising or overseeing staff responsible for managing various administrative functions (e.g., budget, procurement, human resources, property, fleet, travel, etc.) to maintain operational standards.
• Conducting comprehensive analyses of organizational workflows to provide leadership with data-driven insights for decision-making.
• Developing innovative strategies to resolve complex administrative issues impacting the organization.
• Establishing long-term goals for administrative functions to guide organizational planning or resource allocation.
• Setting short-term priorities for assigned office to meet the changing needs of the organization.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment; you will receive credit for all qualifying experience, including volunteer experience.

Education: This job does not have an education qualification requirement.

Skills

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

Benefits

DHS offers competitive salaries and an attractive benefits package, including:

• Health, dental, vision, life, and long-term care insurance
• Retirement plan
• Thrift Savings Plan (similar to a 401(k))
• Flexible Spending Account
• Employee Assistance Program
• Personal leave days
• Paid federal holidays

Other benefits may include:

• Flexible work schedules
• Telework
• Tuition reimbursement
• Transportation subsidies
• Uniform allowance
• Health and wellness programs
• Fitness centers

DHS is committed to employee development and offers a variety of employee training and developmental opportunities. Disabled veteran leave is available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent.

Additional Information

• Promotion Potential: This position is at the full performance level.
• Supervisory Probationary Period: First-time supervisors and/or managers will be required to serve a 1-year probationary period under the Civil Service Reform Act. You may also be required to complete an appropriate supervisory training course within one year of assignment.
• Background Investigation: All selected applicants must undergo and successfully obtain and maintain a background investigation for clearance as a condition of placement. This may include a credit check, review of financial issues (delinquency in payment of debts, child support, tax obligations), certain criminal offenses, and illegal use or possession of drugs.
• Reasonable Accommodation: If you have a disability covered by the Rehabilitation Act of 1973 that would interfere with completing the USA Hire Competency Based Assessments, you may request a reasonable accommodation (RA) in your online application. Requests and supporting documentation must be received prior to starting the assessments. Decisions are made case-by-case. If you meet minimum qualifications, after adjudication of your request you will receive an email invitation to complete the assessments within 48 hours of receiving the URL.
• Evaluation: You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement, using your application materials (resume, supporting documents), responses on the application questionnaire, and responses to all required assessments. Overstating qualifications or cheating on an assessment may result in removal from consideration.
• Direct Hire Authority: These positions will be filled through OPM's Direct Hire Authority. The "Rule of Three", Category Rating, and Veterans Preference will not apply. For more information, see the OPM Direct Hire Fact Sheet.
• Veterans: