Supervisory Mission Support Specialist

Location

This position is with the Department of Homeland Security, U.S. Customs and Border Protection, Office of Field Operations, Buffalo Field Office, Mission Support Division, located in Buffalo, NY. Additional selections may be made for other organizational divisions or units within the listed duty locations.

Responsibilities

• Provide complex administrative services, including but not limited to management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and files, printing, mail, travel, and office equipment.
• Supervise a group of administrative employees.
• Develop and prescribe procedures and techniques; assign and explain work requirements to subordinate staff to achieve efficiency and increase productivity.
• Carry out Equal Employment Opportunity (EEO) policies and program activities, communicate support of these policies to subordinates, and encourage active participation in EEO training.
• Establish production standards and performance requirements, advise employees of those requirements, and keep them informed of their progress.

Requirements

• U.S. citizenship.
• Males born after 12/31/1959 must be registered with Selective Service.
• Primary U.S. residency for at least three of the last five years.
• All pre‑employment processes will be conducted in English.
• Pass a background investigation.
• Compliance with the DHS Drug‑Free Workplace Plan for drug testing.
• Adherence to federal ethics standards and CBP‑specific ethics rules, including obtaining approval for outside employment or business activities.
• Eligibility verification through E‑Verify.
• Residency requirement: applicants not currently employed by CBP must have physically resided in the United States or its protectorates for at least three of the last five years (waivers may be requested under specific conditions).

Qualifications

• One (1) year of specialized experience equivalent to the next lower grade level (GS‑12), performing duties such as:
  • Providing senior‑level advisory and technical services for mission support areas.
  • Participating in and contributing to management decisions in assigned program areas.
  • Developing new or modified mission‑support work methods, approaches, or procedures.
  • Developing and delivering briefings, project papers, status/staff reports, and correspondence to managers.
  • Resolving or advising on complex mission‑support problems that require analysis or troubleshooting of unusual conditions.
• Experience may include paid, unpaid, or volunteer work (e.g., Peace Corps, AmeriCorps, professional, philanthropic, religious, community, student, or social organizations).
• Must meet all qualification requirements, including any applicable education, and satisfy Time‑in‑Grade requirements (52 weeks at the next lower grade for current federal employees) by 09/24/2026.
• Current or former political appointees must disclose prior Schedule A, C, Non‑career SES, or Presidential Appointee status.

Pay

Salary range: $111,301.00 (GS‑13, Step 1) to $144,694.00 (GS‑13, Step 10). Locality pay tables and special pay rate charts are available via the provided links in the original announcement.

Additional Information

• Supervisory probationary period may be up to 18 months upon appointment.
• All newly appointed first‑time CBP supervisors must complete mandatory leadership training (approximately three weeks of in‑residence training in Harpers Ferry, WV) within the first 90 days, unless previously completed.
• This position is not covered by a bargaining unit.
• Probationary period for new federal employees: one (1) year to determine fitness for continued employment.
• Eligibility for CTAP/ICTAP, veterans, military spouses, individuals with disabilities, Peace Corps/VISTA volunteers, and other special hiring authorities is described in the original announcement.
• Reasonable accommodation requests for the USA Hire Competency‑Based Assessments must be submitted with supporting documentation.