Supervisory Mission Support Specialist

We need to output HTML fragment with sections: About the role? The posting includes summary, duties, requirements, qualifications, maybe benefits? There's salary info: "This position starts at a salary of $119,630.00 (GS-13, Step 1) to $155,521.00 (GS-13, Step 10)." Also mention locality pay tables etc. So we can include Pay section with that salary range. Schedule? Not mentioned. Benefits? Not explicit. So we include sections: About the role (maybe summary), Responsibilities (duties), Requirements (requirements), Qualifications (qualifications), Pay (salary). Possibly also Location? The location info is in summary: "Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Seattle Field Office, Mission Support Division, Location Negotiable After Selection - You must choose one of the below locations. This is NOT a remote working position. Blaine, WA Seattle, WA Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above." That's location info. Could be part of About the role or separate section? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include About the role for summary/organizational location. Then Responsibilities for duties. Requirements for requirements. Qualifications for qualifications. Pay for salary. Possibly Skills not present. Benefits not present. Schedule not present. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, etc. We need to preserve substantive info. Remove duplicated lines. Remove application instructions, cookie/navigation/legal/EEO etc. Also remove links? Probably keep them? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Links to resources may be considered boilerplate? Might be okay to keep if they are substantive? But they are like "Visit this link to view the locality pay tables". That's part of Pay info. Might keep as part of Pay section. However they said remove application instructions. The links to "Applicant Resources | CBP Careers" maybe considered application instructions? Might be borderline. Safer to keep them as they are part of the description. But we can keep them as part of Pay or Requirements. We must output only HTML fragment, no /, no markdown fences. Let's craft:

About the role

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Seattle Field Office, Mission Support Division. Location is negotiable after selection; you must choose one of the following duty locations: Blaine, WA or Seattle, WA. This is not a remote working position. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Responsibilities

• Supervising a group of administrative employees who provide services in support of operational programs, including management analysis, personnel, financial management, office services, and systems support.
• Planning, directing, and overseeing administrative support operations to improve productivity, effectiveness, and efficiency at the local level, and representing the office in dealings with vendors and internal organizations.
• Assessing and resolving complex administrative issues by identifying ways to improve the efficiency and effectiveness of support services and staff activities.
• Developing and prescribing procedures, assigning work, and providing technical and administrative guidance to administrative employees to achieve unit goals and objectives.
• Conducting performance management by establishing standards, providing feedback, resolving complaints, approving leave, and ensuring compliance with personnel and Equal Employment Opportunity (EEO) policies.

Requirements

• You must be a U.S. Citizen to apply for this position.
• Males born after 12/31/1959 must be registered with Selective Service.
• Primary U.S. residency for at least three of the last five years (additional details below).
• All pre-employment processes will be conducted in English.
• You may be required to pass a background investigation.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• Bargaining Unit: This position is not covered under the bargaining unit.

Qualifications

• Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Leading workforce management projects, including the development and evaluation of policies and procedures to optimize organizational performance.
  • Designing and implementing complex data analysis methods to assess workforce needs and recommend strategic solutions.
  • Providing expert guidance to senior leadership on workforce planning, resource allocation, and program improvement initiatives.
  • Managing the preparation and delivery of comprehensive reports and briefings on workforce management issues for executive decision-making.
  • Collaborating with cross-functional teams to resolve workforce challenges and drive continuous improvement in program operations.
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
• You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/02/2026.
• The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
• Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.
• Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
• Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
• Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.
• Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment.
• Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training will be scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training will include 3 weeks of in-residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed.

Pay

This position starts at a salary of $119,630.00 (GS-13, Step 1) to $155,521.00 (GS-13, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

We should ensure no duplicated content. Also ensure we didn't include any boilerplate like EEO etc. We kept EEO mention in responsibilities (that's part of duties). That's okay. We removed "Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about." That's boilerplate? Might be considered extra but it's substantive about mission. Could keep but it's optional. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. That line is not boilerplate exactly but maybe considered promotional. Safer to remove. We already omitted. We also omitted "CBP employees demonstrate the highest level of commitment..." that's boilerplate. Remove. We omitted "The Department of Homeland Security encourages persons with disabilities to apply..." that's EEO boilerplate. Remove. We omitted "Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth..." that's also EEO. Remove. We omitted "Additional Hiring and Special Appointing Authorities: See ..." maybe borderline but it's about appointing authorities. Could be considered substantive