Supervisory Mission Support Specialist

About the role

These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in various locations. The salary range will be adjusted to include locality payment for the selected duty location; General Schedule locality pay tables are available under Salaries & Wages.

Responsibilities

• Evaluate the performance of mission support activities responsible for planning, managing, and/or evaluating all administrative functions (e.g., budget, procurement, human resources, property, fleet, etc.) within the field office.
• Provide guidance to personnel at all levels of complex administrative matters.
• Analyze workflow throughout the organization to identify need for process improvement measures.
• Plan work to be accomplished by subordinates based on capabilities commensurate with mission requirements.
• Coordinate interagency solutions on issues, programs, policies, or processes in relation to the administrative functions of the organization.

Requirements

• Must be a U.S. citizen.
• Must successfully pass a background investigation, which may include a credit check, review of financial issues, and review of certain criminal offenses and illegal drug use or possession.
• Males born after December 31, 1959 must be registered with Selective Service or exempt.
• One-year supervisory probationary period may be required.
• A pre-employment drug test is required.
• If a conditional offer is made, you must complete Optional Form 306, Declaration for Federal Employment, and certify the accuracy of all application information.
• DHS uses e-Verify to confirm eligibility of all newly hired employees to work in the United States.
• All Federal employees must have salary payments made by direct deposit.
• Incentives may be authorized contingent upon funds availability.
• If hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
• All qualification requirements must be met by the closing date of the announcement.
• Complete the initial online assessments and USA Hire Assessment, if required.

Qualifications

Specialized Experience (GS-13): You must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service that included performing at least three (3) of the following:

• Supervising or overseeing staff responsible for managing various administrative functions (e.g., budget, procurement, human resources, property, fleet, travel, etc.) to maintain operational standards.
• Conducting comprehensive analyses of organizational workflows to provide leadership with data-driven insights for decision-making.
• Developing innovative strategies to resolve complex administrative issues impacting the organization.
• Establishing long-term goals for administrative functions to guide organizational planning or resource allocation.
• Setting short-term priorities for assigned office to meet the changing needs of the organization.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. Experience includes paid and unpaid experience, including volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations; volunteer experience receives full credit.

Education: This job does not have an education qualification requirement.

Skills

You will be assessed on the following competencies:

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

Benefits

• Health, dental, vision, life, and long-term care insurance
• Retirement plan
• Thrift Savings Plan (similar to a 401(k))
• Flexible Spending Account
• Employee Assistance Program
• Personal leave days
• Paid federal holidays
• Flexible work schedules
• Telework
• Tuition reimbursement