Supervisory Mission Support Specialist

These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in various locations. The salary range will be adjusted to include locality payment for the selected duty location; General Schedule locality pay tables are available under Salaries & Wages.

Responsibilities

• Evaluate the performance of mission support activities responsible for planning, managing, and/or evaluating all administrative functions (e.g., budget, procurement, human resources, property, fleet, etc.) within the field office.
• Provide guidance to personnel at all levels on complex administrative matters.
• Analyze workflow throughout the organization to identify need for process improvement measures.
• Plan work to be accomplished by subordinates based on capabilities commensurate with mission requirements.
• Coordinate interagency solutions on issues, programs, policies, or processes in relation to the administrative functions of the organization.

Requirements

• Must be a U.S. citizen.
• Must successfully pass a background investigation, which may include a credit check, review of financial issues, criminal offenses, and illegal drug use or possession.
• Males born after December 31, 1959 must be registered with Selective Service or exempt.
• One-year supervisory probationary period may be required.
• Pre-employment drug test required.
• If a conditional offer is made, must complete Optional Form 306, Declaration for Federal Employment, and certify accuracy of all application information.
• DHS uses e-Verify to confirm eligibility to work in the United States.
• All Federal employees must have salary payments made by direct deposit.
• Incentives may be authorized contingent upon funds availability.
• If hired, may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days of appointment.
• All qualification requirements must be met by the closing date of the announcement.
• Must complete initial online assessments and USA Hire Assessment, if required.

Qualifications

Specialized Experience (GS-13): You must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service that included performing at least three (3) of the following:

• Supervising or overseeing staff responsible for managing various administrative functions (e.g., budget, procurement, human resources, property, fleet, travel, etc.) to maintain operational standards.
• Conducting comprehensive analyses of organizational workflows to provide leadership with data-driven insights for decision-making.
• Developing innovative strategies to resolve complex administrative issues impacting the organization.
• Establishing long-term goals for administrative functions to guide organizational planning or resource allocation.
• Setting short-term priorities for assigned office to meet the changing needs of the organization.

All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations; volunteer work helps build critical competencies and can provide valuable training that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This job does not have an education qualification requirement.

Benefits

• Health, dental, vision, life, and long-term care insurance
• Retirement plan
• Thrift Savings Plan (similar to a 401(k))
• Flexible Spending Account
• Employee Assistance Program
• Personal leave days
• Paid federal holidays
• Flexible work schedules
• Telework
• Tuition reimbursement
• Transportation subsidies
• Uniform allowance
• Health and wellness programs
• Fitness centers
• Employee training and developmental opportunities
• Disabled veteran leave for veterans with a service-connected disability rating of 30% or more hired on or after November 5, 2016
• Student loan repayment incentive (service agreement required, if available)

Eligibility for benefits depends on the type of position and whether it is full-time, part-time, or intermittent.

Additional Information

Promotion Potential: This position is at the full performance level. Supervisory Probationary Period: First-time supervisors/managers must serve a 1-year probationary period and may be required to complete an appropriate supervisory training course within one year of assignment. Background Investigation: All selected applicants must undergo and successfully obtain and maintain a background investigation for clearance as a condition of placement; this may include a credit check, review of financial issues (delinquency in debts, child support, tax obligations), criminal offenses, and illegal drug use or possession. Reasonable Accommodation: Candidates with disabilities covered by the Rehabilitation Act of 1973 may request accommodation for USA Hire Competency Based Assessments; requests and supporting documentation must be received prior to starting the assessments. Decisions are made case-by-case.

You will be evaluated based on how well you meet the qualifications listed in this announcement, using your application materials, questionnaire responses, and required assessments. Competencies assessed: Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Problem Solving, Resilience. Overstating qualifications or cheating on assessments may result in removal from consideration.

Direct Hire Authority: Positions will be filled through OPM's Direct Hire Authority; the "Rule of Three," Category Rating, and Veterans Preference do not apply. Veterans eligible for preference are still encouraged to include that information and submit supporting documentation (e.g., DD-214). Career Transition Assistance Program (CTAP/ICTAP) applies to Federal employees whose positions are surplus or who have been involuntarily separated; to receive selection priority, you must meet CTAP/ICTAP eligibility, be rated well-qualified (knowledge, skills, and abilities clearly exceed minimum requirements), and submit appropriate documentation. Current or former political appointees (Schedule A, Schedule C, Non-career SES, or Presidential Appointee within the last 5 years) must disclose this information to the Human Resources Office.