Supervisory Mission Support Specialist

These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in various locations. The salary range will be adjusted to include locality payment for the selected duty location; General Schedule locality pay tables are available under Salaries & Wages.

Responsibilities

• Evaluate the performance of mission support activities responsible for planning, managing, and/or evaluating all administrative functions (e.g., budget, procurement, human resources, property, fleet, etc.) within the field office.
• Provide guidance to personnel at all levels on complex administrative matters.
• Analyze workflow throughout the organization to identify need for process improvement measures.
• Plan work to be accomplished by subordinates based on capabilities commensurate with mission requirements.
• Coordinate interagency solutions on issues, programs, policies, or processes in relation to the administrative functions of the organization.

Requirements

• Must be a U.S. citizen.
• Must successfully pass a background investigation (may include credit check, review of financial issues, criminal offenses, and illegal drug use/possession).
• Males born after 12/31/1959 must be registered or exempt from Selective Service.
• One-year supervisory probationary period may be required.
• Pre-employment drug test required.
• If conditionally offered, must complete Optional Form 306, Declaration for Federal Employment, and certify accuracy of all application information.
• DHS uses e-Verify to confirm eligibility to work in the United States.
• All Federal employees must have salary payments made by direct deposit.
• Incentives may be authorized contingent upon funds availability.
• If hired, may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days of appointment.
• All qualification requirements must be met by the closing date of the announcement.
• Must complete initial online assessments and USA Hire Assessment, if required.

Qualifications

Specialized Experience (GS-13): Must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service that included performing at least three (3) of the following:

• Supervising or overseeing staff responsible for managing various administrative functions (e.g., budget, procurement, human resources, property, fleet, travel, etc.) to maintain operational standards.
• Conducting comprehensive analyses of organizational workflows to provide leadership with data-driven insights for decision-making.
• Developing innovative strategies to resolve complex administrative issues impacting the organization.
• Establishing long-term goals for administrative functions to guide organizational planning or resource allocation.
• Setting short-term priorities for assigned office to meet the changing needs of the organization.

All qualification requirements must be met by the closing date. Qualification claims are subject to verification. Experience includes paid and unpaid experience, including volunteer work through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations; volunteer experience receives full credit.

Education: This job does not have an education qualification requirement.

Benefits

• Health, dental, vision, life, and long-term care insurance
• Retirement plan
• Thrift Savings Plan (similar to a 401(k))
• Flexible Spending Account
• Employee Assistance Program
• Personal leave days
• Paid federal holidays
• Flexible work schedules
• Telework
• Tuition reimbursement
• Transportation subsidies
• Uniform allowance
• Health and wellness programs
• Fitness centers
• Employee training and developmental opportunities
• Disabled veteran leave (for veterans with 30%+ service-connected disability hired on/after Nov 5, 2016)
• Student loan repayment incentive (may be available; service agreement required)

Eligibility for benefits depends on position type (full-time, part-time, or intermittent). Contact the hiring agency for specific benefits offered.

Pay

Salary range will be adjusted to include locality payment for the selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.

Additional Information

• Promotion Potential: This position is at the full performance level.
• Supervisory Probationary Period: First-time supervisors/managers must serve a 1-year probationary period and may be required to complete appropriate supervisory training within one year of assignment.
• Background Investigation: All selected applicants must undergo and successfully obtain and maintain a background investigation for clearance as a condition of placement (may include credit check, review of financial issues, criminal offenses, and illegal drug use/possession).
• Reasonable Accommodation: Applicants with disabilities covered by the Rehabilitation Act of 1973 may request accommodation for USA Hire Competency Based Assessments. Requests and supporting documentation must be received prior to starting assessments; decisions are case-by-case.
• Evaluation: Candidates will be evaluated based on application materials (resume, supporting documents), responses to the application questionnaire, and required assessments. Competencies assessed: Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Problem Solving, Resilience.
• Direct Hire Authority: Positions filled through OPM Direct Hire Authority; "Rule of Three," Category Rating, and Veterans Preference do not apply. Veterans eligible for preference are still encouraged to include that information and submit supporting documentation (e.g., DD-214).
• Career Transition Assistance Program (CTAP/ICTAP): Applies to Federal employees whose positions are surplus or who were involuntarily separated. To receive selection priority: meet CTAP/ICTAP eligibility, be rated well-qualified (knowledge, skills, abilities clearly exceed minimum requirements), and submit appropriate documentation.
• Current/Former Political Appointees: OPM must authorize employment offers to current or former political Schedule A, Schedule C, Non-career SES, or Presidential Appointee employees within the last 5 years; must disclose to Human Resources Office.