Supervisor, Willow Inpatient

About the role

The Willow Inpatient Supervisor role at OCHIN involves leading, training, and motivating a team of Epic analysts to achieve positive outcomes and continuously add value to the collaborative. This includes managing projects, prioritization, providing regular feedback and performance management, individual development and training, taking the lead on communicating and mitigating issues and risks, measuring and ensuring high-quality service.

Responsibilities

• Team Development: Leading, motivating, developing skills and measuring to positive outcomes for a team of Epic analysts, meeting both organizational and member needs
• Manage Member Relationships & Support: Support Manager and Team in developing effective workflows, solving and mitigating complex issues and maintaining valuable relationships
• Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences
• Tracking and measuring team, project, and individual performance goals
• Working with team to identify potential process improvements
• Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching beyond standard
• Aid in strategizing around go-live and coverage support for new installing sites and legacy expansions
• Develop new features and workflows for new features; make design decisions
• Resolve advanced and complex integration JIRA and Help-Desk tickets
• Collaborate with the Help Desk/Product teams as applicable
• Ensure timelines and deliverables are realistic and actionable for both install projects and other custom work
• Identify and support improvements efforts
• Assist in resolving escalations with members as needed

Requirements

• Epic certification - Willow Inpatient
• Experience with Billing and 340b is a plus
• Bachelor’s Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience
• Minimum of 3 years of experience in similar or relevant analyst role with 1 year of supervisory experience being highly desirable
• Work history in Healthcare IT is required
• Intermediate proficiency in Microsoft Excel

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work From Home Requirements

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• Distraction-free workplace

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data. Salary Description: Min- $98,819 Mid-Point $128,465 Max- $158,111