Supervisor, Warranty

About the role

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The Supervisor, Warranty is responsible for overseeing the Warranty Purchase Order Specialist team and ensuring best practices for the purchase order process, installation, and capture of repairs under warranty.

Responsibilities

• Manage high-risk work orders to ensure proper performance and capture repairs under vendor warranty policies.
• Lead a team of purchase order specialists, ensuring trade partners capture before, during, and after photos to meet AMH specifications.
• Provide ongoing vendor training related to AMH specifications and installation standards.
• Perform audits to ensure product purchases align with established standards and work with vendors and Purchasing teams to adhere to corporate programs and pricing.
• Develop, document, and implement procedures to maximize efficiencies and ensure accuracy in the purchase order lifecycle.

Requirements

• Bachelor's degree or a combination of education and experience.
• Minimum three (3) years of experience in construction, invoicing, and purchasing preferred.
• Minimum three to five (3-5) years of experience in vendor negotiation or analytics preferred.
• Minimum two (2) years of supervisory experience required.
• Experience with Yardi, SharePoint, and CRM systems.
• Relevant experience in a fast-paced, multi-project operational environment.
• Understanding of the industry with the capability to recommend and implement process improvements.
• Advanced PC skills, including Excel and Outlook required.
• Excellent verbal and written communication skills with proven leadership skills.
• Flexibility and ability to work effectively as part of team projects.
• Strong customer focus, quality orientation, and results-driven approach.

Pay

The anticipated pay range for this position is $57,041.00 to $71,307.00 annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional compensation

This position is eligible to receive a discretionary annual bonus.

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts and/or health savings accounts
• Dependent savings accounts
• 401(k) with company matching contributions
• Employee stock purchase plan
• Tuition reimbursement program
• 9 paid holidays per year
• Paid time off (PTO) accrual at a rate of 0.0577 hours per hour worked, up to a maximum of 120 hours per year