Area Warranty Supervisor

Job Details

What You’ll Do

• Report directly to Customer Service Manager and support warranty department needs.
• Manage day-to-day functions of Customer Service Reps in designated areas.
• Ensure reps are completing warranty tickets as assigned to ensure customer satisfaction.
• Auxiliary in hiring, training, and retention of Customer Service Reps.
• Help create efficiencies within department through process improvement.
• Work with Customer Service Coordinator to help manage ticket completion.
• Train reps on quality control process.
• Audit and report on quality control progress and compliance.
• Research areas of concern to effectively determine action and resolution.
• Aid Customer Service Manager with negotiations, pay, and pricing verification with trade partners.
• Conduct partner contract costs.
• Perform other duties as assigned.

Essential Functions

Successful job applicants will be able to perform these functions:

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Report to Division/Corporate Office/Community daily and adhere to schedule.
• Access, input, and retrieve information from a computer and/or electronic device.
• Interact effectively in different situations and resolve conflict face to face with customers, co-workers and higher level managers.
• Make decisions which have significant impact on the company’s credibility, operations, and services.
• Consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints.
• Adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules.
• Sit or stand for long periods of time and move around work environment as needed.
• Operate a motor vehicle if applicable.
• Comply with company policies and procedures.

Physical Demands

Must be able to remain in a stationary position up to 50% of the time. The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Benefits

We offer a comprehensive benefits package including:

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)