Warranty Supervisor

Position Overview

As part of the talented Navico Group Warranty team, you will have responsibility for the warranty agents across Navico Group spanning 3 Business Unit Teams. The Warranty Supervisor provides managerial and professional expertise for a wide range of Warranty issues. The Warranty Supervisor oversees the daily activities and sets priorities for a group of Warranty personnel that ensure best in class service to both external and internal Customers.

Essential Functions

• Supervise daily warranty operations, including claim intake, validation, and resolution
• Provide leadership, coaching, and professional development for a team of warranty specialists
• Ensure compliance with company warranty policies and procedures
• Partner with engineering, quality, and product teams to address root causes of defects
• Maintain accurate records and reporting for internal and external stakeholders
• Support the resolution of complex customer issues, both internal and external, while advising Warranty Agents on appropriate next steps and best course of action
• Handle internal or external customer requests as needed, during times of significant volume to help the team achieve their performance goals
• Support continuous improvement initiatives and process optimization

Required Qualifications

• Associates degree, equivalent Certifications, or related field (or equivalent experience)
• 3–5+ years of experience in warranty, customer service, or after-sales support
• Previous supervisory or team leadership experience preferred
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• CRM and ERP experience (Oracle and Sales Force Preferred)

Preferred Qualifications

• Excellent communication and interpersonal abilities
• Background in marine, electronics, or manufacturing industries
• Familiarity with warranty systems and RMA processes
• Strong interpersonal and communication skills
• Experience working in a fast-paced, customer-focused environment
• Experience with ERP/CRM systems (e.g., Oracle, Salesforce)

Working Conditions

• Primarily based in a professional office environment with regular cross-functional interaction, may require prolonged sitting at a desk
• Standard business hours with flexibility required during peak periods or escalated situations
• This role will follow a hybrid schedule, working onsite three days per week and remotely for two days
• Occasional time spent in warehouse or service/repair areas to inspect returned products or review warranty claims
• Fast-paced setting with multiple priorities requiring strong organization and decision-making
• Dress for your day” dress code which may include casual, business casual or business professional attire
• Occasional travel for training, site visits, or cross-functional collaboration, up to 20%

Pay

The hiring range for this position is $62,800 - $90,500 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

Benefits

• Comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more