Supervisor Surgical Scheduling Orthopedics and Spine

About the role

Provides leadership and direction in accordance with organizational goals and objectives. Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites.

Responsibilities

• Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period.
• Acts as a liaison between administration, physicians, and staff.
• Counsels employees, develops staff, and utilizes the disciplinary process as appropriate.
• Covers the daily operations of the medical practice site.
• Recruits, orients, counsels, and evaluates a team of engaged employees to assure quality patient care.
• Maintains infection control standards and OSHA standards for the medical practice, assuring staff knowledge and compliance with HIPAA and OSHA policies and procedures.
• Led quality initiatives and safety functions that support patient care and reflects the initiative and responsibility indicative of professional expectations.
• Collaborates with ancillary support services to provide a safe, clean, and secure environment for patients, staff, and visitors.
• Solves patient complaints and proficiently uses computer applications to achieve optimum patient care efficiencies.
• Ensures accurate, timely charges, billing, and collection of patient accounts, maintaining appropriate internal controls over accounts receivable and cash receipt functions.

Requirements

• Able to communicate effectively in English, both verbally and in writing.
• Knowledge of Medicare, Medicaid, and third-party payors (preferred).
• Additional languages (preferred).
• Able to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques.
• Mature judgment in dealing with patients, physicians, and insurance representatives.
• Able to operate general office machines such as computer, fax machine, printer, and scanner.
• Able to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion.
• Able to manage diverse personalities.
• Able to adapt in an ever-changing healthcare environment.
• Able to follow complex instructions and procedures, with a close attention to detail.
• Exceptional customer service skills.
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties (preferred).
• Basic medical terminology (required).

Qualifications

• Associate (preferred).
• High School Grad or Equiv (required).
• Field Of Study in Business, Finance, or Supply Chain (preferred).
• 2+ years of related work experience (required).
• Experience coding ICD-10 and CPT billing (preferred).
• Leadership experience in a healthcare setting (preferred).
• Patient care experience as CMA, LPN, EMT, etc. (preferred).
• Staff experience in a health care setting (preferred).

Skills

• Able to communicate effectively in English, both verbally and in writing.
• Knowledge of Medicare, Medicaid, and third-party payors.
• Additional languages.
• Able to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques.
• Mature judgment in dealing with patients, physicians, and insurance representatives.
• Able to operate general office machines such as computer, fax machine, printer, and scanner.
• Able to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion.
• Able to manage diverse personalities.
• Able to adapt in an ever-changing healthcare environment.
• Able to follow complex instructions and procedures, with a close attention to detail.
• Exceptional customer service skills.
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties.
• Basic medical terminology.

Benefits

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Schedule: Full time

Shift: Mon-Fri 8am-5pm

Pay

Pay Range: $18.45 - $34.31

Physical Requirements

View physical requirements here

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.