Supervisor - Specialized Costa Mesa - Costa Mesa, CA

Job Summary

The Supervisor balances a passion for people and excellence in retail while encouraging and supporting their team on the floor. The Supervisor is front line and the point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better.

What You’ll Do

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
• Meet and make a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Aid in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
• Use company literature/resources and available training to stay current on product features
• Regular, dependable attendance and punctuality
• Conduct opening and closing responsibilities when store when manager is absent

Requirements

• Passion for cycling and the Specialized brand
• Bike shop experience preferred
• A current or former retail employee with 1+ years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Must be able to work as business dictates which includes weekends
• Able to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills

Tell Us More

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state

Benefits

• See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized