Service Specialist Supervisor

About the role

The successful candidate will lead a dynamic team of professionals who provide world-class service to customers, colleagues, and communities. They will oversee the day-to-day operations of the local service team, troubleshoot, repair, and perform preventive maintenance on banking equipment, and act as a mentor to less experienced staff.

Responsibilities

• Oversee day-to-day operations of the local service team
• Oversee preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, etc.
• Troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, etc.
• Install, program, test, repair, and service a variety of non-routine systems and equipment for drive up, locksmith, and electronic projects.
• Respond to service calls, respond to customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Communicate with and work with the other team members consistently to improve overall operations of the Convergint Center, and company.
• Advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Keep up to date and informed on all company policies.
• Present a professional image of Convergint at all times in appearance and behavior.

Requirements

• Working knowledge of drive up, locking, and electronic systems specific to banking industry
• Solid knowledge of mechanical and electrical systems
• Customer Focus - Maintaining awareness of and seeking to meet the needs and wants of the customer
• Strong communication skills both oral and written
• Adaptability - Responds effectively to changes in situation or information

Qualifications

• Education: High School/GED or equivalent experience
• Preferred Experience: (but not required): Technical diploma and/or equivalent trade experience 5 years of previous banking specialist experience within a commercial, industrial, or facilities operation setting.
• Experience in 1 or more of the following industries: Bank equipment, ATM/ITM, Alarm/CCTV