Service Supervisor

About the role

Ingersoll Rand is seeking a Service Supervisor to lead the local service function in the compressed air commercial segment. Reporting to the Regional Manager, you will oversee the service team, collaborate with the sales team, and drive business growth.

Responsibilities

• Effectively attract, coach, counsel, train, develop, and retain all service employees.
• Drive continuous improvement through company performance management process and technical product training programs available.
• Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible.
• Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization.
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, manage expense budgets, and increase utilization of the service team.
• Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site.
• Other duties as assigned to support the service business and ensure customer satisfaction.

Requirements

• A high school diploma or GED required with relevant work experience.
• 3+ years’ experience in an industrial sales business setting.
• 3+ years’ experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader.
• A valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
• Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.

Core Competencies

• Advanced customer service skills including conflict resolution, communication, negotiation, etc.
• Leadership skills with the ability to inspire, develop, and hold teams accountable
• Solid operating knowledge of Microsoft office software and other basic computer usage.
• Strong verbal and written communication skills.

Preferences

• Associate’s or Bachelor’s degree in engineering, engineering technology, business or equivalent related field.

Travel & Work Arrangements

This is an onsite position with travel and field work, and a Company Vehicle is provided. Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical/equipment rooms. This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.

What We Offer

• Comprehensive benefits package including health care options, dental and vision coverage, life insurance, a robust 401(k) plan, paid time off, and employee stock grants.
• Commitment to personal ownership, health and well-being, and community involvement.

Pay Range

The total pay range for this role, including incentive opportunities, is $90,000 - $160,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs.