Service Supervisor

About the role

The Service Department is seeking a Service Supervisor for our Anchorage, AK branch. Key responsibilities include maintaining a safe working environment, communicating effectively with customers, managing technicians, and ensuring repairs and preps are completed efficiently.

Responsibilities

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents promptly and accurately.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Initiate and respond to communication with other departments and customers to optimize customer satisfaction.
• Cook with technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to develop technicians.
• Manage technicians to ensure safe and efficient repairs/prep processes and coordinate training efforts to ensure the development of technicians.
• Accurately completes all necessary paperwork.
• Responsible to ensure repairs and preps are complete, on time and on budget.
• Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition at all times.
• Works to build trust among direct reports and peers alike with reliability and credibility.
• Addresses behaviors that are counter to our values.

Requirements

• A high school diploma or equivalent or a graduate of a 2-4 year vocational technical school training institution or equivalent experience is required.
• A valid driver's license, forklift experience and operation of equipment such as hydraulic and mechanical presses, hoists, cranes, pressure washers, and more.
• Proficient in Microsoft Office Products and Outlook.
• Requires the ability to stand up to eight hours per day and includes twisting, bending, squatting, sitting stooping and kneeling.
• Flexibility to travel and visit our customers will be required.
• Experience working at a Caterpillar (CAT) dealership or with CAT products is ideal.

Qualifications

• Salary from: $120,200 (Based on Skills & Experience)

Skills

• Ability to work and get along well with people
• Accept change quickly
• Work under stressful situations
• Strong desire to promote growth of the service department business through superior performance and complete customer satisfaction

Benefits

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family-owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus

Pay

Salary from: $120,200 (Based on Skills & Experience)

Schedule

Not specified