Service Supervisor

Company Overview

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region. To learn more about Komatsu Company-Owned Dealers, visit our website! If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials.

What Komatsu Offers

• Industry competitive wages
• Day 1 Medical, Dental, Vision, Life & Disability Benefits
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

Komatsu Company Owned Distributor East is a major distributor of Komatsu and Allied OEM heavy construction equipment in the northeast and is owned by Komatsu America Corporation. This person will play a critical role in overseeing shop and field repairs, services, maintenance of equipment, and directs the troubleshooting, inspection, repair, and testing of equipment. This position is based out of our Hatfield PA location.

Key Job Responsibilities

• Develops and maintains repair schedules for all personnel on daily basis.
• Creates the work order and oversees the ordering of necessary parts and materials, and provides all pertinent information to service clerk for closing of work order and invoicing within company policy.
• Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
• Takes responsibility for receiving, pre-delivery, and delivery condition for all new equipment, maintaining all necessary records. Advises sales department of conditions and status.
• Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept.
• Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
• Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment.
• Oversees Maintenance of Shops, Bays, Trucks, Tool Rooms, Component Overhaul &Testing Areas for Safety and Cleanliness.
• Assumes responsibility for the Specialized Tooling condition, maintenance and updating.
• Has responsibility for maintaining failed parts removed from all machines –customer, internal, or warranty repairs within company guidelines
• Other duties as assigned.

Qualifications/Requirements

• High school degree & some college preferred.
• Prior experience in the heavy equipment (construction or mining) industry
• Thorough understanding of basic mechanical, hydraulic, electrical and structural systems
• Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair)
• Ability to work under pressure and meet deadlines.
• Excellent communication and customer service skills.
• Strong verbal and written communication skills including computer skills.

Pay

This role pays $90,000-100,000. The actual offer will consider a wide range of factors, including experience and location.

Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.