Service Supervisor

About the role

The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service.

Responsibilities

• Communicate and schedule work to be performed with shop and field technicians and customers
• Create the work orders necessary to perform the work required in the shop and in the field
• Be available for after-hours support for technicians and/or customers as needed
• Direct quality inspections once repairs are complete
• Follows all applicable standard operating procedures (SOPs) for consistency and efficiency
• Ensure compliance with industry regulations, company policies and safety standards
• Lead, mentor and motivate teams to maximize productivity and performance
• Effectively communicate the Company goals, values, and expectations to team members
• Identify challenges and proactively implement solutions to address issues and improve processes
• Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness

Qualifications

• Performing other duties as assigned by the Company
• Good communication skills to interact with employees and customers.
• A Valid driver’s license, CDL preferred
• Knowledge of equipment operations and mechanical functions, especially in construction and forestry equipment
• Strong diagnostic skills
• Excellent customer service skills
• Intermediate knowledge if MS Office Suite, smartphone, and tablets.

Benefits

• Generous Medical, Dental & Vision Benefits
• Employer-provided Short-Term and Basic Life Insurance.
• 3 Weeks Paid Time Off
• Retirement Savings Program with Company Match
• 10 Paid Holidays Per Year
• Wellness Programs
• The Opportunity to join a continuously growing organization that includes diversity and inclusion