Service Supervisor

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Key Responsibilities

• Serve as the primary point of contact for key service accounts.
• Carry out regular account reviews, audits, and customer satisfaction visits.
• Resolve service issues promptly, professionally, and effectively.
• Maintain strong customer relationships based on reliability, communication, and service quality.
• Oversee daily service routes, schedules, and driver/technician performance.
• Affirm accurate product pickup, delivery, inventory rotation, and order completion.
• Maintain route metrics such as on-time delivery, product levels, quality standards, safety procedures, and compliance.
• Train, coach, and support service personnel in customer service and operational best practices.
• Coordinate with warehouse, inventory, and administrative teams for smooth operations and timely order fulfillment.
• Conduct route ride-alongs and field inspections to assess service quality and operational efficiency.
• Support hiring, onboarding, training, and performance evaluations for service employees.
• Lead by example in professionalism, communication, and work ethic.
• Provide coaching, corrective action, and ongoing development for service team members.
• Foster a positive, team-focused work environment prioritizing safety, service quality, and accountability.

Qualifications

• 5+ years of experience in service operations, route/service supervision, or a similar customer-facing role.
• Strong communication and interpersonal skills.
• Ability to solve problems quickly, safely, and professionally.
• Comfortable assisting with physical work when needed (product handling, audits, inventory checks, etc.).
• Valid driver’s license with a clean driving record.
• Experience with scheduling or route management software preferred.

Key Traits for Success

• Self-motivated and dependable.
• Excellent relationship builder.
• Highly organized with strong attention to detail.
• Hands-on leader willing to support the team in the field.
• Positive attitude with a customer-first mindset.

Compensation & Benefits

• Base salary + performance bonus
• Health, dental, vision
• Paid time off
• Retirement plan options
• Company uniforms, etc.

Service Supervisor

Full-Time | On-Site

Monday through Thursday

Monday through Thursday

Position Overview

We are seeking a motivated, organized, service-driven Service Supervisor to oversee daily service operations and ensure high-quality customer support. This position focuses exclusively on service delivery, route performance, customer satisfaction, and leading service personnel. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is accurate, timely, and consistent with company standards.