Supervisor, Social Services - SH

About the role

The Social Service Supervisor is responsible for ensuring Case Managers provide quality services to families in accordance with DHS, OTDA, and Win requirements. The Supervisor will provide supervision, training, and staff development, manage the multidisciplinary team, and champion the use of Evidence Based Practices (EBP), Motivational Interviewing (MI), Trauma Informed Care (TIC), and boundary setting.

Responsibilities

• Provide comprehensive case management including individual and group counseling services and other appropriate support services to clients in the absence of the Case Managers.
• Supervise Case Managers and provide coaching, training, and staff development as needed.
• Manage the shelter’s multidisciplinary team.
• Champion the use of Evidence Based Practices (EBP) in all aspects of Win services.
• Assume responsibility for Program Services in the absence of the Program Director.
• Participate in DHS daily housing metrics calls.
• Provide crisis intervention, oversee day-to-day case management services and ensure weekly case conferences.
• Ensure all Case Managers conduct an initial needs assessment with new families within 48 hours of arrival at the shelter and begin to develop an Individualized Living Plan (ILP).
• Participate in Child Safety Conferences and provide information as a Mandated Reporter to the Administration for Children’s Services (ACS) as needed.
• Ensure Case Managers are provided with orientation and training related to their responsibilities in maintaining the Uniform Client Chart.
• Audit the Client Assistance and Rehousing Enterprise System (CARES) database, review essential documentation, and monitor chart maintenance for OTDA, DHS, and Win audit readiness.
• Work with community service providers to ensure clients receive essential services including mandated substance abuse treatment and mental health services.
• Attend regularly scheduled CARES training sessions to obtain DHS updates.
• Develop and conduct client activities/workshops.
• Schedule and attend client monthly house meetings.
• Provide feedback to the Program Director to ensure resources are available and the goals of the program are achieved.
• Prepare accurate and timely reports required by funders and Win.

Qualifications

• Commitment to Win’s mission, vision and values.
• M.S.W. or a related degree required with 3 to 5 years of experience in family and/or single adult residential counseling services.
• At least one year of supervisory experience a plus.
• Familiarity with EBP, MI, and TIC.
• Ability to work with at-risk populations including domestic violence survivors, clients with medical and mental health issues, and the chronically homeless.
• Excellent organizational and communication skills, written and verbal.
• Ability to work effectively in a team environment.
• Familiarity with entitlement systems and procedures.
• Working knowledge of substance abuse issues a plus.
• Solid computer skills, including Microsoft Office and Outlook.
• Knowledge of CARES a plus.
• Bilingual – English/Spanish a plus.

Essential Functions

• Must be able to work one evening weekly, one Saturday a month, and holidays.
• Must be able to ascend/descend stairs in the building where client families reside.
• Must be able to escort clients to appointments as needed.

Core Competencies

• Leading Others: Conduct informative, effective meetings with staff and communicate critical information clearly. Leads by example, doesn’t stay behind the desk, stays visible to staff and clients.
• Facilitating Change: Inspire and motivate others to achieve outstanding client outcomes. Assist in overcoming resistance to change. Anticipate challenges and manage consequences.
• Managing Performance: Participate actively in team meetings and communicate client needs. Monitor performance against predetermined standards set by Win and funders. Shares constructive feedback, quickly adjusts to new demands. Holds self and staff accountable for performance at high standards. Use positive reinforcement to convey confidence in employees.
• Applying and Developing Expertise: Understand and uphold all policies and procedures described in Win Employee Handbook. Use MI and TIC practices consistently and effectively. Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the customer’s needs.
• Communicating and Collaborating: Value the full spectrum of diversity and inclusion for clients and staff. Communicate effectively verbally and in writing. Foster open communication to and from the Assistant Vice President and supervisors.