Supervisor, Small Group - Retention

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience.

Benefits

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits
• 401(k) plan with both employee and employer contributions
• Annual incentive bonus plan based on company achievement of goals
• Paid holidays, paid time off, and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

Responsibilities

• Ensure proper execution of retention goals
• Assist Account Executives through resolution of escalated client issues
• Execute renewal documents and support renewal activities/process timely and accurately
• Build and maintain customer, broker, and consultant relationships
• Collaborate with Service Consultants to align on group and broker needs
• Execute on strategy set forth by Sales Leadership
• Collaborate with internal teams to implement and improve processes
• Review small group renewals, provide insights to actuary and underwriting, and equip Account Executives with necessary information to support retention goals
• Train, coach, and mentor Account Executives and Account Coordinators
• Maintain oversight and reporting of Account Executive retention, identify areas of opportunity, and report to Sales Manager
• Monitor individual and team performance, provide constructive feedback, and develop action plans to meet retention goals
• Participate in the recruitment process, including interviewing and hiring qualified candidates for the retention team
• Answer and resolve all broker and group inquiries (e.g., billing, claims, membership services) in a timely manner

Requirements

• Bachelor’s degree in business, marketing, communications, or other relevant academic discipline, or an equivalent combination of education and experience
• 5 years of related experience in health insurance sales/retention
• Thorough knowledge of health insurance principles, practices, and products, including specific knowledge of Blue KC offerings
• Proven excellent written and verbal communication, presentation, and organization skills, especially while handling multiple assignments and/or projects simultaneously
• Beginner-level knowledge and skill with Microsoft Office
• Advanced keyboard skills (typing, computer entry)
• Must possess a State Life/Health Insurance license in both Missouri and Kansas or be able to obtain one within 60 days of hire