Supervisor, Retail Operations

About The Lucas Museum Of Narrative Art

The Lucas Museum of Narrative Art is a new museum set to open in September 2026. It is dedicated to illustrated storytelling and features a collection of works by renowned artists and comic art legends. The museum is located in Exposition Park, Los Angeles, on an 11-acre campus that includes a 300,000-square-foot building designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA.

Position Summary

Reporting to the Assistant Manager, Retail Operations, the Supervisor, Retail Operations supports the daily operations of the museum store. This role oversees core operational functions and ensures operational readiness, staff coverage, replenishment completion, and task execution throughout each shift.

Responsibilities

• Support the Assistant Manager in onboarding, training, and day-to-day supervision of frontline retail staff.
• Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance.
• Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution.
• Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift.
• Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards.
• Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls.
• Cook up fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency.
• Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness.
• Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store.
• Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner.
• Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards.
• Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.

Qualifications

• 2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand.
• A high school diploma or GED equivalent required.
• Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required.
• Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows.
• Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred.
• Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives.
• Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards.
• Strong organizational skills, attention to detail, reliability, and operational follow-through.
• Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively.
• Flexibility to work weekends, holidays, evenings, and special museum events.
• Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
• Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values.

Work Environment

This role is performed primarily in a public-facing museum retail environment with frequent interaction with visitors, staff, vendors, and other museum departments. The retail space may be active and fast-paced, particularly during weekends, holidays, exhibitions, programs, and special events. May require early mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods of time during scheduled shifts.
• Ability to lift, carry, unpack, and restock merchandise up to 30 pounds, including shipment boxes, inventory, retail fixtures, displays, point-of-sale equipment, and other store supplies.
• Ability to bend, reach, climb step stools as needed, and perform repetitive motions associated with POS operation, packaging, tagging, and merchandising.

CORE COMPETENCIES

• Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gather information, incorporate multiple perspectives, understand causes, and identify best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
• Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible. Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
• Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.