Supervisor Region Operations

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high-accountability environment where bold ideas drive real innovation for our customers, partners, and industry.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between CenturyLink and Contractors to resolve issues arising during the construction and/or maintenance process.
• Train, coach, and develop employees on new processes, quality standards, customer contact, safety, expense control, and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent CenturyLink with customers and governmental agencies.
• Collaborate with the union to achieve a win-win working relationship.
• Celebrate successes, appropriately use rewards and recognition, and motivate the team for continuous improvement and maximum performance.
• Promote and sell Lumen products and services while providing a service experience that exceeds customer expectations.

Requirements

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development, including training, coaching, and mentoring in a union environment.
• Computer skills including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by CenturyLink.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Ability to work in a consultative manner with others: establish rapport, interview, fact-find, present options, recommend solutions, follow-up, and exhibit customer-focused behavior.
• Previous experience in a multi-tasking, result-oriented position in a deadline-focused department.
• Bachelor's degree or equivalent education and experience. 5+ years of related experience.

Preferred Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty Management work scheduled on a rotation basis, including pager duty.
• Ability to work varying tours and hours, including possible mandatory overtime and holidays.
• Ability to perform work with minimal supervision.
• Ability to prioritize multiple projects and perform under pressure.
• Ability to negotiate timeframes for completion and meet critical deadlines.
• Willingness and ability to collaborate with coworkers to complete job assignments.

Pay

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary by location. Individual pay is based on skills, experience, and other relevant factors.

Location-Based Pay Ranges: $84,629 - $112,838 in UT.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, and Voluntary Lifestyle benefits, as well as other perks that enhance your physical, mental, emotional, and financial wellbeing. Additional questions about our bonus structure (short-term incentives, long-term incentives, and/or sales compensation) can be addressed during the selection process.