Supervisor Region Operations
Lumen Technologies · Rapid City, SD · 3 wk ago
On-siteManagementFull-time
About the role
The role involves managing network infrastructure, ensuring high availability, and providing technical support to customers.
Responsibilities
- Manage and maintain network infrastructure, including routers, switches, and servers.
- Provide technical support to customers via phone, email, and remote access.
- Perform routine maintenance and troubleshooting on network equipment.
- Implement and monitor security protocols to protect customer networks.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 3 years of relevant IT/networking experience.
- Proficiency in Cisco networking technologies.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
Qualifications
- CCNA certification preferred.
- Experience with network monitoring tools such as Nagios or SolarWinds.
- Knowledge of cloud services and virtualization technologies.
Skills
- Network troubleshooting and configuration.
- Customer service and support.
- Technical documentation and reporting.
Benefits
Comprehensive health, dental, and vision insurance plans.
Pay
$80,000 - $100,000 annually.
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM.