Supervisor Region Operations

About the role

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Lumen products and services while providing a service experience that exceeds the customer's expectations.

Location: This position is based in North Florida, with primary coverage and work responsibilities centered in the Destin and Fort Walton Beach areas. Candidates should reside within a reasonable commuting distance of these locations. Regular local travel throughout the service area is required based on business needs.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Century Link and Contractors to resolve issues arising during the construction and/or maintenance process.
• Emphasize training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent Century Link with customers and governmental agencies.
• Collaborate with the union to achieve a win‑win working relationship.
• Celebrate successes, appropriately use rewards and recognition.
• Motivate team for continuous improvement and achievement of maximum performance.

Requirements

• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development to include training, coaching and mentoring in a union environment.
• Computer skills are required including Excel, email, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• Ability to work in a consultative manner with others – establish rapport, interview, fact‑find, present options, recommend solutions, follow‑up and customer‑focused behavior.
• Previous experience in a multi‑tasking, result‑oriented position in a