Supervisor Ramp & Passenger Services

About the role

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.

Responsibilities

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offers efficient and professional customer service and resolves passenger problems as required.
• Congnates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Acts as company representative when assigned.
• Handle stress.
• Work with minimal supervision.
• Reports to work on a regular and timely basis.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, percent and interpret bar graphs.
• Define problems, collect data, establish facts, and draw valid conclusions.

Requirements

• Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Must hold and maintain a valid driver's license throughout employment.
• Ability to read, write, speak, and understand the English language.
• Ability to work weekends (Friday, Saturday and Sunday), holidays and days off.

Preferred Skills

• Ability to read, write, fluently speak and understand the English language.
• Cognitive skills to set priorities and use independent judgment.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.
• Work in a high noise level environment.

Perks & Benefits

• Access your pay when you need it through DailyPay app!
• Flight benefits!
• On the spot awards offered through the Awardco Platform including gift cards and more!
• Quality medical care options for both full and part-time employees!
• Travel Discounts, Pet insurance, Discount Shopping & More!
• Wellness Programs offered to all employees!
• Opportunity for Internal Mobility and transfers available!

Equal Opportunity Employer

We accept applications from all qualified individuals. WFS is an equal opportunity employer committed to employment equity and inclusion.