Supervisor Line & Ramp Services

About the role

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Our services include Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. We are the artisans of aviation, perfecting the art of flight to enable global flight with passion.

Responsibilities

• Supervise and coordinate a team of Line & Ramp Service Agents during a respective shift while motivating the team to provide the best possible levels of customer service and to achieve FBO goals.
• Carry out various ramp operation tasks including aircraft towing and pushback within established operating procedures and quality standards.
• Recommend and implement programs to support customer needs; resolve customer inquiries and complaints fairly and effectively and encourage employee involvement and suggestions for improvement and growth of the FBO, its people and its processes.
• Contribute to performance feedback and keep management updated on team performance; plan, assign, and direct work while ensuring appropriate staffing levels are maintained; address employee relation issues.
• Ensure employees receive company communications and necessary training to enhance safety, customer service standards, company values, etc. as well as conducting training and ensuring development of employees to improve work performance and maximize employee potential.
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment.
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system.
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network.

Requirements

• High School Diploma/GED
• At least 4 years of relevant work experiences as a fully trained Certified Line & Ramp Services Agent
• Valid driver's license
• Ability to read and communicate in English
• Prior customer service in the airline industry required
• Willingness to work in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section
• Must obtain an Airport ID Badge within 30 days of employment

Qualifications

• Must have at least 4 years of experience using MS Office applications

Skills

• Strong leadership and motivational skills
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced, dynamic environment
• Knowledge of aviation regulations and safety standards

Benefits

• Full-time employees can enjoy selections from a comprehensive benefit package that fuels your passions both inside and outside of work.
• Financial Perks: Base hourly pay + overtime paid over 40 hours in one week; holiday pay + paid time off (including 3 floating holidays); 401(k) benefits $1 for $1 match up to 6%; General Dynamics Employee Discounts.
• Wellness and Health Perks: Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members; paid sick time; Employee Assistance Program; Wellness Programs; Health Awards.
• Performance Perks: Annual Merit Increase opportunity; annual bonus potential up to 5%.
• Continued Education Perks: Tuition Reimbursement for approved CE pursuits.

Pay

The posted salary range reflects the baseline compensation for this exempt position in the applicable regional market and does not include any additional premiums. The baseline range for this non-exempt position will be as follows: $35.00-$37.00 hourly, plus a performance-based bonus up to 5% of annual salary.

Schedule

B Shift (3PM-11PM) will be the initial assignment, with the potential for changes over time as our business needs and opportunities evolve.