Ramp Services Supervisor

About the role

Oversee and coordinate ramp services operations, ensuring compliance with safety, security, and company standards. Manage staffing, training, and performance, including hiring, coaching, and disciplinary actions. Maintain communication with airport officials and customers, monitor work quality, enforce TSA regulations, and ensure budgetary adherence. Promote a respectful and equitable work environment while upholding operational excellence.

Responsibilities

• Manage, coordinate, and control airport activities for ramp services functions.
• Monitor the quantity and quality of work performance within assigned areas.
• Direct personnel, oversee staffing requirements, and provide input on hiring, training, coaching, counseling, and termination of subordinates.
• Ensure compliance with company rules, standards, and contractual agreements.
• Monitor and enforce budgetary controls and manning requirements.
• Communicate with Airport Board officials and individual customers as needed.
• Proactively supervise employees to maintain high standards of customer satisfaction, safety, security, quality, and employee relations.
• Maintain operations in compliance with corporate security programs and TSA regulations.
• Conduct required company audits to ensure continuity and compliance.
• Implement and clarify the site-specific security plan, ensuring all staff have proper ID badges.
• Promote a respectful and equitable work environment for employees, customers, vendors, and third parties.
• Ensure all staff follow safety and operational standards, and address passenger or operational concerns professionally.
• Coordinate with all departments to meet operational needs, including catering, fueling, and maintenance.
• Represent the company in assigned capacities.
• Regularly report to work and meet job expectations.
• Demonstrate strong analytical, mathematical, and problem-solving abilities.
• Interpret technical instructions and adapt to various abstract and concrete challenges.

Requirements

• High school diploma or GED.
• 2-3 years of experience in ramp operations or ground handling.
• Ability to read, write, speak, and understand English.
• Strong leadership, communication, problem-solving, and knowledge of ramp operations.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Valid US Driver’s License.
• Ability to hold and maintain an Airport Badge.

Preferred Skills

• Prior leadership or supervisory experience.
• Strong team management and problem-solving skills.
• Strong verbal/written skills to resolve issues quickly.
• Knowledge of FAA, TSA, and airline regulations.
• Ability to multitask under pressure in a fast-paced environment.
• Ability to write routine reports and correspondence.
• Understanding of passenger and airline service expectations.

Physical Requirements / Working Conditions

• Ability to lift up to 70 lbs.
• Work in a high noise level environment.
• Willingness to work outdoors in various weather conditions.

Benefits

• Access to earned pay in advance through the DailyPay app.
• Flight benefits.
• On-the-spot awards through the Awardco Platform, including gift cards.
• Multiple medical care options for full and part-time employees.
• Employee extras: travel discounts, pet insurance, discount shopping, and more.
• Wellness programs for all employees.
• 401k program.
• Opportunities for internal mobility and transfers.