Supervisor, Provider Enrollment

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

About the role

The Supervisor, Provider Enrollment is responsible for assisting with the day-to-day activities of the Provider Enrollment Department, acting as the first-line leader to staff, and contributing to the development of processes and procedures. This role involves monitoring the quantity and accuracy of activities performed by subordinate staff, developing work plans, and maintaining performance standards associated with various functions. The position requires expert knowledge and independent application of state and federal regulations governing healthcare, as well as a high degree of applied knowledge of provider enrollment nuances.

Responsibilities

• Supervise, train, and support provider enrollment staff responsible for licensing, provider enrollment, privileging, enrollment, reappointments, and/or maintenance of professional credentials.
• Work with Provider Enrollment Manager to complete employee relation duties such as coaching, mentoring, corrective action, or similar.
• Review, edit, and process employee timecards and schedules.
• Assist with or prepare annual performance reviews for provider enrollment staff.
• Send Medicare Revalidation reminders for all providers.
• Monitor held claims in AIMs/Work release emails for held claims.
• Conduct client calls to provide status updates on clients.
• Work with AR to research provider enrollment related denials.
• Work with Clean Claims to research provider enrollment related rejections.
• Ensure any questions regarding releases are answered in a timely fashion.
• Responsible for ensuring Medicare provider enrollment items are completed timely.
• Work with Client Management to provide support on client concerns and updates.
• Enrollment for special projects and provide additional support as needed.
• Meet staff for one-on-one touch base on performance/feedback concerns.
• Work with Payments for requested EFT enrollments/updates.
• Develop, maintain, and track various performance measures.
• Prepare status reports and perform special projects as required.
• Perform other related job duties as assigned.

Requirements

• High school diploma or equivalent required; college degree preferred.
• Two (2) years’ experience in supervision.
• Two (2) years’ experience in Provider Enrollment.
• Knowledge of NCQA standards as it relates to provider enrollment and health plan enrollment.

Skills

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and proprietary database applications.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to multi-task, manage priorities, and meet critical deadlines.
• Ability to work independently and in a fast-paced environment.
• High level of awareness of pertinent details; excellent organizational skills.

Benefits

This role is eligible for our Ventra performance-based incentive plan, as part of our robust Rewards & Recognition program. Help us grow our dream team—join us, refer a friend, and earn a referral bonus!

Pay

Base compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.