Supervisor, Enrollment

Under the direction of the Enrollment Manager, the Enrollment Supervisor oversees the daily activities and performance of assigned Enrollment Representatives within a designated territory or portion of a region.

Responsibilities

• Supervision (40%)
  • Supervise Enrollment Representatives and provide day-to-day coaching, direction, and support to achieve or exceed assigned market, territory, and enrollment goals.
  • Participate in interviewing, onboarding, coaching, and training of Enrollment Representatives.
  • Assist the Enrollment Manager with performance management activities, employee development, and corrective action processes.
  • Promote a positive team culture, collaboration, accountability, and engagement among assigned Enrollment Representatives.
  • Conduct regular 1:1 meetings, field coaching sessions, and team meetings to support employee development and goal attainment.
  • Provide performance feedback and documentation to support employee evaluations and development planning in partnership with the Enrollment Manager.
• Administration (40%)
  • Monitor and support execution of intake and enrollment processes within assigned markets.
  • Collect data in accordance with PACE requirements and prepare reports for internal stakeholders and administering agencies.
  • Identify enrollment process improvement opportunities and escalate recommendations to the Enrollment Manager.
  • Monitor daily Enrollment Representative utilization of CRM systems.
  • Track enrollment activity and provide regular updates to the Enrollment Manager regarding pipeline status, enrollment progress, and operational issues.
  • Review assigned territory funnel activity and collaborate with sales teams to address enrollment barriers and opportunities.
  • Build and maintain effective relationships with referral sources, community partners, and internal stakeholders.
  • Support enrollment quality assurance activities and ensure compliance with enrollment processes and documentation standards.
  • Collaborate and align with the EFD team to optimize the Medicaid approval process.
• Participant Enrollment (20%)
  • Directly support enrollment activities and participant assessments as business needs require.
  • Assess potential participants in home, nursing home, hospital, or other settings as part of the intake process.
  • Provide alternative community resources to applicants not accepted into the PACE program.
  • Assist with Medicaid certification process in cooperation with the Eligibility and Financial Determination Specialist.
  • Maintain current assessment and intake records and document activities in CRM.
  • Provide coverage and adjust schedules as needed to meet participant and business needs.

Requirements

• Education: Bachelor’s degree in business, sales, marketing, social work, or a related field from an accredited college or university.
• Experience: Three (3) to five (5) years of successful healthcare sales, enrollment, managed care, insurance, or related experience, with at least one year of demonstrated leadership, coaching, mentoring, lead, or supervisory experience preferred. Experience leading teams, coordinating field activities, or serving as a team lead is strongly preferred.
• Proven ability to achieve or exceed sales and enrollment goals.
• Experience using CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, Zoho, or similar systems.
• Valid driver’s license, reliable transportation, and insurance as required by law.

Skills

• Demonstrated ability to coach, mentor, and develop team members.
• Ability to monitor productivity, quality, and CRM compliance across assigned staff.
• Strong conflict resolution, problem-solving, and employee engagement skills.
• Ability to balance operational responsibilities with participant-facing activities.
• Proficiency with Microsoft Office applications and reporting tools.

About the Company

InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant.

At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.

Benefits

• Medical, dental, and vision insurance
• Short and long-term disability
• Life insurance and AD&D
• Supplemental life insurance
• Flexible spending accounts
• 401(k) savings plan with company match
• Paid time off
• Company-paid holidays

Pay

Posted Pay Range: $82,800 - $103,500

Additional Information: The pay may vary depending on job-related factors, such as work location, experience, knowledge, skills, education, certifications, training, and internal equity.