Enrollment Supervisor

About the role

Assists in the daily management of the Enrollment support staff at Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans in New York, NY.

Responsibilities

• Staffing and monitoring staff calls
• Ensuring customer service delivery
• Scheduling of accrued time off benefits
• Resolution of Enrollment support staff issues related to pre-enrollment processing
• Assisting Manager with the creation and implementation of all projects, policies, and procedures related to plan enrollment process
• Ensuring optimal workflows to promote staff and new enrollee satisfaction

Requirements

• Bachelor’s degree or equivalent combination of education and work experience
• Two years in sales, healthcare, or related field
• Managed care experience a plus
• Computer skills and knowledge of PC-based applications including Word, Excel, and Outlook