Provider Enrollment Operations Supervisor

About the role

GDIT is seeking a Provider Enrollment Operations Supervisor to support New Mexico BMS Provider Enrollment activities at the Bossier City facility. This role involves motivating, coaching, and developing a team of help desk professionals in a high-energy environment.

In this role, a typical day will include

• Leading and supervising a team of service desk agents using designated systems and proven coaching methods
• Providing feedback and coaching as appropriate to improve overall performance of agent and/or team
• Supervising a team of agents in order to meet operational goals while ensuring customer satisfaction
• Monitoring and evaluating team metrics for quality of service, to ensure compliance with Client Service Level Agreements
• Providing administrative support to assist with the management of day-to-day operations
• Participating in human resources activities such as interviewing prospective candidates, assist with hiring, performance management, and off-boarding, employing standard Company personnel management methods

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Data Analytics, or a related field; or equivalent combination of education and experience
• Minimum 5 years of supervisory or team lead experience in healthcare operations, provider enrollment, claims, customer service, or a related operational environment
• Demonstrated experience managing performance metrics and service level agreements
• Advanced proficiency with Microsoft Excel
• Experience interpreting operational data and producing management reports
• Louisiana residency, living within a reasonable commutable distance (approximately 60 miles) of the Bossier City facility

Preferred qualifications

• Experience with Medicaid Provider Enrollment
• Knowledge of credentialing or provider enrollment operations
• Experience with Salesforce, ServiceNow, or workflow management systems
• Experience creating dashboards using Power BI, Tableau, or similar business intelligence tools

Benefits

• Tuition reimbursement
• An opportunity to collaborate with a close-knit team committed to promoting from within
• A hybrid work environment with the ability to work from the comfort of your own home

Pay & schedule

• Salary range: $51,000 - $69,000 (set based on experience, geographic location and possibly contractual requirements)
• Scheduled Weekly Hours: 40
• Travel Required: None
• Telecommuting Options: Hybrid
• Work Location: USA LA Bossier City