Supervisor, Project Coordinators

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We serve customers by delivering design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts with a history dating back to 1896, we combine unique design capabilities, expert market knowledge, and national purchasing strength to offer unparalleled service, including delivery, installation, and after-sales support. Our employees focus on creating customized solutions for clients while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

About the role

The Supervisor, Project Coordinators reports to the Divisional Director, Project Coordinators and can be located in any of the following locations: Lewisville, TX; Knoxville, TN; Winston-Salem, NC; Albany, GA; or Tampa, FL. This full-time, hybrid role oversees the Project Coordinator team and collaborates with other departments to ensure seamless execution of awarded projects.

Responsibilities

• Team Management
  • Manage all Project Coordinators, ensuring effective utilization of resources and proper execution of projects.
  • Evaluate staffing levels and make recommendations for resource allocation as needed.
  • Assist in onboarding and training new hires within the department, focusing on account coordination and customer service.
• Collaboration and Strategy
  • Work with other managers to strategize on best practices for project execution and customer support.
  • Collaborate with vendors to resolve issues related to pricing, shipment tracking, and credits processing.
• Project Coordination
  • Ensure timely and accurate processing of orders, expediting equipment delivery to meet project lead times.
  • Provide weekly communication on project installation dates and ensure accurate backlog reporting.
  • Oversee timely project billings and closeout processes.
• Customer Support
  • Respond to customer requests promptly and effectively, ensuring a high level of customer satisfaction.
  • Ensure completion of cut sheet books, service manuals, equipment start-up, and training schedules.
• Leadership and Culture
  • Cultivate a culture of superior customer service through leadership and example.
  • Take initiative to drive problem resolution and communicate effectively to create awareness.

Skills

• Excellent verbal and written communication skills.
• Superior customer service attitude with a commitment to excellence.
• Strong interpersonal, problem-solving, and organizational skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Proficiency in MS Office, JDE, and AutoQuotes.
• Basic understanding of IT infrastructure and construction practices.
• Motivated, self-directed, and with a strong work ethic.

Qualifications

• Associate’s degree, or equivalent military or practical experience.
• 5+ years of experience in customer service and project coordination roles.
• 1–3 years of experience with Windows Server environments.
• Previous experience in the foodservice industry preferred.
• 3+ years of experience developing and leading training initiatives in a sales/service environment.
• CFSP Certification preferred.
• Team management and leadership experience.
• Ability to successfully pass a background check post offer acceptance.

Benefits

• Medical, Dental, and Vision insurance
• 401k with employer match
• Tuition Reimbursement
• Pet Insurance
• Legal Insurance
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program