Supervisor, Pharmacy Verification - Allivet

Location: Miami Lakes, FL

About the Role

Lead the prescription verification team, ensuring prescription accuracy, regulatory compliance, and high team performance. This position provides leadership, training, and operational oversight to uphold the highest standards of quality, safety, and service in support of pet health.

Responsibilities

• Prescription Verification Oversight
  • Supervise and oversee the verification of prescription orders to ensure accuracy, completeness, and compliance with all federal and state regulations.
  • Serve as an escalation verifier for complex or high-risk prescriptions as needed.
  • Identify and resolve discrepancies by collaborating with veterinarians, pharmacists, and customers.
  • Ensure proper documentation and maintenance of verification records.
• Team Leadership & Development
  • Lead, mentor, and develop a team of Pharmacy Verification Technicians in a hybrid and remote work environment.
  • Drive a culture of documentation accuracy, ownership, and regulatory discipline.
  • Provide onboarding, training, and ongoing education on verification procedures, regulatory requirements, and company policies.
  • Conduct performance evaluations, deliver constructive feedback, and implement performance improvement plans as needed.
  • Foster a positive, collaborative, and accountable team culture aligned with Allivet’s core values.
• Workflow & Operational Management
  • Oversee daily workflow to ensure timely and efficient processing of prescription orders.
  • Monitor productivity, quality metrics, and key performance indicators (KPIs).
  • Identify and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
  • Partner with leadership to support operational scaling and continuous improvement initiatives.
  • Develop and execute staffing plans to meet volume demand and service level expectations.
• Compliance & Quality Assurance
  • Ensure full compliance with federal and state pharmacy regulations and internal standard operating procedures (SOPs).
  • Maintain audit-ready documentation and support regulatory inspections when applicable.
  • Promote strict adherence to medication safety, data integrity, and security standards.
• Cross-Functional Collaboration
  • Collaborate with Pharmacists, Fulfillment, Customer Service, and other operational teams to resolve order-related issues.
  • Serve as a key escalation point for complex prescription verification matters.
  • Communicate effectively with veterinarians and customers to ensure clarity and resolution of prescription concerns.

Requirements

• Experience
  • Minimum of 5 years of pharmacy technician experience in a retail, mail-order, or online pharmacy environment.
  • Minimum of 2 years of supervisory or team leadership experience.
  • Registered Pharmacy Technician (RPhT/RPT) license in good standing (required).
  • Strong analytical proficiency with the ability to interpret performance data and operational trends.
  • Adaptable to learn proprietary systems.
  • Demonstrated ability to lead in a high-volume, performance-driven environment.
• Education

  Any suitable combination of education and experience will be considered.

• Professional Certifications
  • Registered Pharmacy Technician (RPhT/RPT) License Required.
• Skills & Abilities
  • Strong knowledge of federal and state pharmacy laws and regulatory requirements.
  • Proven leadership and team development skills.
  • Excellent attention to detail and commitment to accuracy.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Proficiency with pharmacy management systems and related technology.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced, remote environment.
  • Passion for pet health and well-being.

Physical Requirements

• Sitting
• Lifting up to 10 pounds
• Standing (not walking)
• Lifting up to 20 pounds (occasionally)