Pharmacy Adherence Technician

Position Summary

Responsible for scheduling orders for delivery or pick-up and documenting various updates related to therapy adherence. Will perform routine and non-routine pharmacy technician functions and activities related to the position.

Responsibilities

• Navigates ONCO EMR to determine if the patient has had any notable changes in personal and therapy status to determine appropriateness of refilling a medication.
• Gathers information regarding prescription barriers to help the patient maintain therapy.
• Refers clinical questions and concerns to clinical pharmacists.
• Works with pharmacists to document discharge summaries and medication on hold forms in order to report discontinuation and delays with therapy.
• Participates in the process of continuous improvement within the pharmacy.
• Attends team meetings and training sessions as required.

Data Entry and Documentation

• Navigates and documents accurately in CPR+, ORCA, ONCO EMR, and any additional pharmacy applications when needed.
• Medsication Reconciliation: Under supervision of clinical pharmacists, responsible for obtaining and documenting accurate medication lists to help avoid duplication, omission, and error to all patients.
• Informs the clinical physician of any order status changes via patient EMR. This includes medication delivery dates, prior authorizations initiated, financial assistance initiated, reasons for holding or discontinuing an order, and any order clarifications as necessary.

Pharmacy Support

• Maintain an encouraging attitude to create a positive work environment.
• Collects and processes patient copayments.
• Communicates delivery updates related to shipping delays with patients, caregivers, and providers.
• Accurately processes and interprets pharmacy test claims.
• Trips order to other team members for assistance in resolving any discrepancies with test claims.
• Gathers pertinent information regarding lost medication requests, vacation override requests, and medication synchronization.
• Initiates prior authorizations, financial assistance, and insurance or facility verifications by gathering and providing relevant information to other pharmacy staff for investigation and resolution.

Communications

• Responsible for answering incoming calls to the pharmacy phone queue, and appropriately transferring calls to other departments or team members, as needed.
• Responsible for making outbound calls to patients, caregivers, and healthcare providers regarding order deliveries and updates.
• Meets a pre-determined quota for outbound calls made and inbound calls received per shift.
• Professionally and courteously communicates order information with patients, caregivers, and/or healthcare professionals.
• Demonstrates the ability to actively listen and understand patient questions and provide accurate answers and solutions. Ensures that all concerns are addressed in a timely manner.
• Delivers messages via phone, email, patient EMR, and letter correspondence while following all HIPAA regulations.
• All complex questions or information outside the Adherence Pharmacy Technician’s scope will be directed to a Clinician, Physician, or Pharmacy Benefit Manager for resolution.

Compliance

• Fulfills federal/state pharmacy/healthcare regulations and maintains necessary records pertaining to the Board of Pharmacy in the state of residence and compliance within the company.
• Complies with CMS regulations, HIPAA regulations, and company Standard Operating Procedures (SOPs).
• Completes Fraud Waste and Abuse Training as required by law and all other training assigned by management.
• Participates in the pharmacy’s Continuous Quality Improvement (CQI) program by identifying quality related events and reporting them to the pharmacist.
• Keeps the direct supervisor/manager promptly and fully informed of any problems or unusual matters of significance.