Pharmacy Technician -Medication Adherence & Quality Programs

Responsibilities

• Collaborate with pharmacists, providers, medical assistants, care coordinators, and health plan representatives.
• Absorb prescription renewals and refill authorizations.
• Coordinate medication access programs, copay assistance, and patient assistance resources.
• Identify patients requiring pharmacist intervention and facilitate warm handoffs.
• Maintain accurate records of outreach activities and intervention outcomes.
• Assist in developing adherence tracking reports and performance metrics.
• Support audits and quality assurance reviews.
• Monitor work queues and ensure timely follow-up on identified gaps.
• Review adherence reports and pharmacy claims data to identify patients at risk for non-adherence.
• Conduct outbound patient outreach via telephone, text messaging, mail, and other approved communication channels.
• Assess barriers to medication adherence including cost, transportation, side effects, forgetfulness, and access issues.
• Escalate clinical concerns and medication-related questions to the supervising pharmacist.
• Assist patients with medication refill coordination and prescription synchronization.
• Facilitate conversion to 90-day medication supplies when appropriate.
• Coordinate mail-order pharmacy enrollment and medication delivery services.
• Facilitate provider and pharmacy outreach with ability to communicate or triage medication requests.
• Document all patient interactions and interventions in the designated systems.
• Support adherence initiatives for: Statins, Diabetes medications, Renin-Angiotensin System (RAS) antagonists.
• Monitor adherence performance dashboards and patient gap reports.
• Participate in quality improvement projects designed to improve Star Ratings performance.
• Participate in weekly or monthly meetings with health plans to address adherence gaps and areas for improvement.

Qualifications

• Active Pharmacy Technician registration/licensure as required by state law.
• National certification preferred (CPhT).
• Minimum one year of pharmacy technician experience in retail, managed care, ambulatory care, or population health.
• Knowledge of medication adherence concepts and pharmacy workflows.
• Proficient with electronic health records and pharmacy management systems.
• Strong communication and customer service skills.
• Experience supporting Medicare Advantage or CMS Star Rating programs.
• Experience with population health, quality improvement, or care management initiatives.
• Familiarity with medication therapy management (MTM) programs.
• Bilingual Skills Preferred.
• Experience with Microsoft Excel functions.
• Valid CA Driver’s License and current vehicle insurance with clean driving record.