Cartified Pharmacy Technician

Additional Considerations (if Any)

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Pharmacy Technician - Certified
Department: Pharmacy
FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Assist pharmacists in the preparation and distribution of prescription medications. Licensed, through a national certification program, as a pharmacy technician.

Core Competencies

• Partnerships: Builds and maintains positive relationships with colleagues, customers, and vendors.
• Growth Mindset: Seeks opportunities for personal and professional development.
• Results Oriented: Achieves goals and meets expectations.
• Customer Focused: Prioritizes customer needs and satisfaction.
• Professionalism: Demonstrates integrity, respect, and accountability.

Primary Duties And Responsibilities

• Customer Service:
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles inquiries that do not require a pharmacist’s expertise and judgment.
• Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
• Takes orders from or calls doctor’s offices for refill prescriptions.
• Gathers patient information required to prepare prescriptions.
• Affixes labels to prescription containers.
• Prepares and affixes labels to prescription containers.
• Prepares prescriptions to be mailed.
• Prepares and submits insurance claims.
• Fills prescriptions after they have been dispensed.
• Orders, checks-in, and stocks pharmacy supplies.
• Files prescriptions after they have been dispensed.
• Orders, checks-in, and stocks pharmacy supplies.
• Files prescriptions after they have been dispensed.
• Maintains cleanliness of pharmacy and dispensing area.
• Aids in third party insurance billing and trouble shooting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all statutes and regulations pertaining to a pharmacy technician.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administers vaccines as allowed by law.
• Secondary Duties And Responsibilities:
• Assists in other areas of the store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Logical or Scientific Thinking: Solves problems using logical or scientific thinking to solve problems; several abstract and concrete variables.
• Arithmetic Calculations: Performs arithmetic calculations involving arithmetic, algebraic and geometric calculations.
• Original Correspondence: Composes original correspondence.
• Technical Manuals: Follows technical manuals.
• Contact With People: Has increased contact with people; interviews, counsels, or advises people; evaluates technical data.

Education And Experience

• High School Diploma or Equivalent:
• Certified as a Licensed Technician: Through a certified national program and maintains continuing education requirements to keep license active.
• Previous Experience: Previous experience as a pharmacy technician or pharmacy clerk is preferred.

Physical Requirements

• Physical Exertion: Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects.
• Visual Requirements: Vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Physical Activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• Fast Work Pace: Frequently involves a fast work pace in a retail store setting.
• Multiple Tasks: Must be able to handle multiple tasks (filling scripts, answering telephone, waiting on customers, etc.) every day.
• Dangerous Chemicals/Solvents: Occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used To Perform Job

• PC with pharmacy software and printer
• Cash register
• C.A.R.S. ordering system
• Pharmacy balance
• Scanner
• Calculator
• Telephone
• Fax
• Copier

Confidentiality

Maintains the confidentiality of the customer’s private medical information according to the HIPPA act.

Contacts

• Customers: Daily contact.
• General Public: Daily contact.
• Vendors/Suppliers: Occasional contact.
• Community/Trade/Professional Organizations: Occasional contact.
• Federal/State Governmental or Regulatory Agencies: Occasional contact.

Employment Is Contingent Upon The Successful Completion Of A Pre Employment Drug Screen

I understand that this pharmacy handles and prepares hazardous drugs. The USP 800 is intended to ensure that personnel of reproductive capability understand the risks of handling hazardous drugs. Accordingly, I acknowledge that exposure to hazardous drugs may cause acute and chronic effects. Failure to follow pharmacy policies and procedures may put me at greater risk of exposure to hazardous drugs.

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