Supervisor, Payment Posting for Professional Billing

Position Summary

The Supervisor, Payment Posting is responsible for monitoring Cash Posting workflows and reassigns backlogs as necessary. S/he compiles and closely monitors performance statistics and provides feedback to employees through coaching and regular one-on-one meetings; and works closely with the Manager to evaluate opportunities for improving workflows and updating departmental procedures. S/he is also responsible for hiring, training and oversight of staff performance; ensuring strong communication exchange with other department; and promoting and supporting a culture of continuous learning throughout the department.

Primary Job Responsibilities

• Direct the daily activities of department staff.
• Provide employees with daily feedback on quality and quantity of work and monitors weekly performance statistics.
• Perform monthly one-on-one meetings with each staff member to review performance, answer questions and monitor progress on any special projects.
• Prepare and present annual performance evaluations for each staff member.
• Coordinate training of new staff in conjunction with UWP trainer and department coordinators.
• Work closely with the Cash Reconciliation Coordinator to resolve any payment posting discrepancies. Acts as backup for the Cash Reconciliation Coordinator.
• Maintain department policies and procedures.
• Evaluate current procedures with an eye toward efficiencies/workflow improvements and offers suggestions to department Manager for approval.
• Support staff training and quality:
  • Ensure staff under direct supervision are trained in a timely manner.
  • Manage and facilitate the release of staff to attend learning events.
  • Provide constructive feedback regarding performance on a continuous basis.
  • Evaluate staff’s quality assurance audit results and work collaboratively with training department to identify and/or design instructional resources to improve performance.

Required Position Qualifications

• High School graduation or equivalent and two years of college-level courses AND three years of experience in patient accounting, customer service, or a related office environment.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Desired Experience

• 3 years accounting or accounts receivable experience, including posting payments/adjustments and resolving credit balances in a medical billing office setting.
• 2 years supervisory/lead experience.
• Experience in an academic healthcare environment preferred.
• Experience in a union environment preferred.

Work Schedule

100% FTE, days, primarily remote with possible 1–2 days per quarter in office.

Pay

• Pay Range Minimum: $28.27 hourly
• Pay Range Maximum: $40.44 hourly