Supervisor Patron & Valet Services

Full-time position (40 hours per week) on a day shift schedule: 9:00 AM – 5:30 PM, Monday through Friday.

Responsibilities

• Perform various personnel functions including hiring, annual reviews, and merit recommendations.
• Develop staffing schedules and approve Time and Attendance.
• Provide customer service and job-related training to new and existing staff in cooperation with other supervisors.
• Coach individual team members to promote personal growth and service improvement.
• Coordinate daily staffing needs with other departmental supervisors to ensure adequate coverage across all venues.
• Oversee daily financial transactions of Valet staff as appropriate.
• Handle all customer service inquiries, issues, and complaints promptly and professionally.
• Track all compliments and complaints to recognize patterns and take proactive action.
• Conduct regular inspections of equipment and patron/valet areas to ensure they remain in good working order.
• Assist with Patron and Valet duties to ensure excellent customer service for patients and guests.
• Provide input to the Director regarding the compilation of annual operating and capital equipment budgets.
• Manage staff to keep payroll expenses within budgeted hours.
• Promote teamwork among all Patron and Valet staff.
• Exhibit a positive attitude and interact positively with all Medical Center staff.
• Alternate on-call coverage with other supervisors to ensure adequate weekend coverage.
• Inspect public-facing areas daily to maintain workplace standards.
• Hold staff accountable for keeping work locations neat and free of visible personal items.

Requirements

• High school diploma or GED equivalent required; three years of supervisory experience in the Patron and Valet industry or another customer service-focused industry preferred.
• Associate’s degree preferred.
• Valid applicable state driver’s license.

Skills

• Strong communication skills.
• Familiarity with MS Office products such as Excel and Word.
• Ability to multi-task in a high-stress environment.
• Self-motivated.
• Proven ability to work well with others in a team-oriented environment.

Work Environment

• Moderate noise environment.
• Possible exposure to fumes or biohazards.
• Regular contact with patients and visitors under a variety of circumstances.
• Possible exposure to unpleasant patient elements or bodily fluids.

Physical Requirements

• Standing: 35% – 65%
• Walking: 35% – 65%
• Sitting: 0% – 35%
• Bending: 0% – 35%
• Reaching with arms: 0% – 35%
• Finger and hand dexterity: required.
• Talking: required.
• Hearing: required.
• Seeing: required.
• Lifting, carrying, pushing, and/or pulling up to 20 lbs. maximum.

Pay

Pay range: $24.10 – $36.15 per hour.

Benefits

• Paid Time Off programs.
• Health and welfare benefits including medical, dental, vision, life, and short- and long-term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay such as shift, on-call, and more based on the teammate’s job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.